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Switching from Virgin to Plusnet - an installation question!

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Switching from Virgin to Plusnet - an installation question!

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We are currently with Virgin, but switching to Plusnet, who are sending an engineer out in a few weeks time to make this happen.

Currently we have phone, TV and broadband via Virgin, variously wired into three different rooms, via external cables attached very badly to the outside of the house!   The wiring for these three services comes from a black junction box on the outside of the house, which I believe is the source of the services due to the cable coming up from the ground into it and proximity to a "Diamond cable" manhole cover outside.

I believe that the new Plusnet installation will result in a new socket, in a single location, from which both phone and broadband will come flowing?   If this is the case, does it matter which of the three current locations we nominate? (the current router location would be a great answer!)  Alternatively, is it likely that Plusnet will lay new cable from the external junction box into the house, if so can we choose the location for the new hole they will need to drill?

Hope that makes sense?  Thanks.



"For every complicated problem, there is always a simple, wrong answer"

Replies

  • edited 1 July at 7:07PM
    JJ_EganJJ_Egan Forumite
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    edited 1 July at 7:07PM
    Usually the BT OR  master Socket is placed at best point of entry  . inside the hall door or similar .
    Thats the phone wire from the pole to the house .External junction box is nothing to do with non VM services .
    Phone wiring you connect to this master socket .
    Broadband is via the supplied router that connects to the master socket and requires a power source.
    Basically ask the Open Reach guy when he arrives if you want something special . may or may not be able to fit in with you .

    Pole > phone cable > into house master socket > router .
    Plusnet OpenReach will use no part of VM infrastructure .
  • k6chrisk6chris Forumite
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    JJ_Egan said:
    Usually the BT OR  master Socket is placed at best point of entry  . inside the hall door or similar .
    Thats the phone wire from the pole to the house .External junction box is nothing to do with non VM services .
    Phone wiring you connect to this master socket .
    Broadband is via the supplied router that connects to the master socket and requires a power source.
    Basically ask the Open Reach guy when he arrives if you want something special . may or may not be able to fit in with you .

    Pole > phone cable > into house master socket > router .

    Thanks.  We don't have a phone cable from a pole to our house.  The side of the house has the connector, some kind of supporting loop and a nearby pole, all in line, but no wire.  Confused??


    "For every complicated problem, there is always a simple, wrong answer"
  • Neil_JonesNeil_Jones Forumite
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    k6chris said:

    Thanks.  We don't have a phone cable from a pole to our house.  The side of the house has the connector, some kind of supporting loop and a nearby pole, all in line, but no wire.  Confused??

    More modern estates may have phone cables under ground already, but a lot depends on the geography and what was the best course of action at the time.  For new estates it's far more convenient to run it all underground and out the way from the off but for older/existing estates its more convenient to plonk a telegraph pole in and do it that way.

    However its done it'll be easy enough to get it going one way or another.  It may already be up and working, and just needs reconnecting at the exchange, but Openreach will know what needs to be done.
  • k6chrisk6chris Forumite
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    k6chris said:

    Thanks.  We don't have a phone cable from a pole to our house.  The side of the house has the connector, some kind of supporting loop and a nearby pole, all in line, but no wire.  Confused??

    More modern estates may have phone cables under ground already, but a lot depends on the geography and what was the best course of action at the time.  For new estates it's far more convenient to run it all underground and out the way from the off but for older/existing estates its more convenient to plonk a telegraph pole in and do it that way.

    However its done it'll be easy enough to get it going one way or another.  It may already be up and working, and just needs reconnecting at the exchange, but Openreach will know what needs to be done.
    Thanks. The cottage was built in 1852, so I doubt the line is underground!  We have a Plusnet engineer coming out, will they be able to do the work?? 

    Sorry for the dumb questions but this is all new to me.

    Thanks


    "For every complicated problem, there is always a simple, wrong answer"
  • Neil_JonesNeil_Jones Forumite
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    k6chris said:
    k6chris said:

    Thanks.  We don't have a phone cable from a pole to our house.  The side of the house has the connector, some kind of supporting loop and a nearby pole, all in line, but no wire.  Confused??

    More modern estates may have phone cables under ground already, but a lot depends on the geography and what was the best course of action at the time.  For new estates it's far more convenient to run it all underground and out the way from the off but for older/existing estates its more convenient to plonk a telegraph pole in and do it that way.

    However its done it'll be easy enough to get it going one way or another.  It may already be up and working, and just needs reconnecting at the exchange, but Openreach will know what needs to be done.
    Thanks. The cottage was built in 1852, so I doubt the line is underground!  We have a Plusnet engineer coming out, will they be able to do the work?? 

    Sorry for the dumb questions but this is all new to me.

    Thanks

    The provider will do everything needed to get you up and running.
  • brewerdavebrewerdave Forumite
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    k6chris said:
    k6chris said:

    Thanks.  We don't have a phone cable from a pole to our house.  The side of the house has the connector, some kind of supporting loop and a nearby pole, all in line, but no wire.  Confused??

    More modern estates may have phone cables under ground already, but a lot depends on the geography and what was the best course of action at the time.  For new estates it's far more convenient to run it all underground and out the way from the off but for older/existing estates its more convenient to plonk a telegraph pole in and do it that way.

    However its done it'll be easy enough to get it going one way or another.  It may already be up and working, and just needs reconnecting at the exchange, but Openreach will know what needs to be done.
    Thanks. The cottage was built in 1852, so I doubt the line is underground!  We have a Plusnet engineer coming out, will they be able to do the work?? 

    Sorry for the dumb questions but this is all new to me.

    Thanks


    It won't be a Plusnet engineer as such ,but someone employed by BT Openreach. If you have never had a BT connection, they will probably have to survey first.
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