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Broadband & internet access

Archives for July 2020

Need an internet supplier that can run netflix and ps4 at the same time.......
Hi there, I'm currently with plusnet and the internet connection just isn't good enough for our families needs. What I'm looking for is to be able to watch netflix on 3 tv's and run a ps4 and also browse the internet all at the same time. Is that even possible? I've looked at a few option on mse but I'm unsure which would…
Simple Question - Many Possible Answers
Moving into a typical tenement property in Glasgow.The flat is now been renovated, first since the 70’s The telephone cable came in via the bathroom. However, these cables and Master socket was NEVER Used and this have been removed and not replaced. Q. a)Do I have to get bt and or openreach to replace the master socket…
Termination fee for leaving when Origin can't supply me any more
I'd like to warn other users that I recently moved house and asked Origin to switch supply to my new address. Apparently they cannot supply in my new area and therefore as I have to switch supply are charging me £220 for terminating my contract. I don't know if anyone else has this problem. As far as I am concerned they…
BT mobile and broadband
We have a landline with BT also we have a sim only contract with BT for £5 per month for our mobiles which we never go over our allowance. This is my question. If we left BT broadband and landline for a better deal would we automatically have to lose our mobile BT contract with them to?
Home broadband
I have had offers of broadband withdrawn by two companies, without any explanation in the last month. I have good credit ratings, and the first Talk Talk would only say that there was a technical problem. When I said that it did not make sense, because they used to provide my broadband services before I went to Virgin…
Can this deal be beaten? Standard bb + anytime calls on Sky mobile SIM for £25 p/m ? free 0845/70?
I agreed to this upgrade with sky yesterday but understand I have a 14 day cooling off period so was wondering if anyone was aware of any better deals? I have already checked and compared on this site and u switch I can save a pound or two but I run the risk of getting a slower Speed, a different provider told me based on…
Virgin Media - Forcing you to do business via a text convesation
I am trying to do the simple task of changing my Virgin Media Bundle that is now that my contract has expired. I have tried to update the bundle from within my account. No luck just get "Something has gone wrong" page. So I call Customer Support (CS) 3 days on the trott on hold for 30+ minutes I the get "the other person…
Virgin does not comply with CISAS decision and CISAS is not doing anything about it
Hi All, I would be grateful if someone can help. To give some background - I had a an issue with Virgin since May'19 which was not resolved and then raised it with CISAS - who were not great but I accepted their decision and (believe) Virgin has not complied with it. I have re-raised it with CISAS and they have rejected my…
Plusnet installation and customer services issues
Trying to get Plusnet broadband installed and proving to be very frustrating. The sent me a text message to say they had cancelled the booked engineer and would be in touch shortly. Have heard nothing since. No response via their Twitter support and they are not accepting calls to their support line, due to very high…
Fast Virgin Broadband & Phone deal for "£15.62" per month
Does anyone know if there is a set up fee to pay for this deal? Thank you.
HELP!! Virgin Media (VM)the absolute worst!!
Help!! please can anyone help me with trying to get a straight answer or help from VM? I want to cancel and complain about a now 3 month delayed installation by them, as they have not sent out the promised dongle to get us by until install, and because of their total incompetence, my BT bill has gone from £26 a month to…
Automatic compensation Scheme
Hi all, Had some issues with my internet this week (no connection) and ended up having a few engineers out. Went like this; Wednesday - Talktalk engineer out, advised problem outside the property. Thursday - Openreach engineer visited the cabinet, 'fixed the fault' but still no internet. Talktalk then advised me an…
Plusnet Issues
Has anyone else been having issues with Plusnet lately?
No Fibre or Cable at Address - options?
Hi Forum hoping you can help! We live on a corner plot in a residential area in Surrey. Unfortunately, Openreach havent put fibre in our cabinet and Virgin havent linked our house (despite the cables going down both streets). I've had no luck with persuading either that we have somehow been missed and it should be added.…
whats up with Vodaphone?
has anybody else had problems with vodaphone? i'm trying to get a gigacube. and have placed orders twice,, they keep taking money saying 'it will be delivered tomorrow', then nothing turns up , no email, and when i check my order status its been cancelled.. now i can't get thro tho Vodaphone on the phone? anyone know a…
Trying to cancel talk talk business broadband
Hi I’m looking for some advice. I signed up for talk talk business broadband. It was activated on 22nd June 2020. (I have just moved into my new business premises ) the broadband hasn’t worked at all. There have been 2 engineers out since then and there is still an interruption on the line somewhere. neither engineer has…
Share Broadband and split cost.....??
Assuming you get on well with your neighbours, is there any reason why you could not share a BB connection? Our neighbours have a strong signal which we can pick up, as do they ours. We are both retired and only use the internet for a bit of online shopping and emails etc. Just thought it may save a bit of money if we…
Is this a good price from Virgin Media ????
I have been with VM via NTL for over 20 years, and have always rung up every couple of years and got a ‘better deal’. My last deal has just run out, and I am now paying £62 per month for 200mb BB, unlimited landline call’s anytime, and basic TV package. I have rung VM retentions in U.K. on a couple of occasions (in case I…
Ultra fast
My internet service provider speed offer is 19mbs guaranteed 12 in which we get 15 this is fibre to the cabinet. Openreach has now provided fibre to the premises and bt has sent mail shot offering this. Unfortunately our provider has no plans to offer this and would charge us for early termination of contract which is over…
How best to escalate delayed EE Broadband installation
Please, does anyone have advice on the most effective way to expidite a very long-running EE broadband installation? We walked into an EE shop in Feb 2020 and ordered a broadband line. This requires a phone cable to be strung from a nearby pole to our house, and a master socket fitted. The router was delivered months ago.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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