Trying to cancel talk talk business broadband

Jossy2

Hi I’m looking for some advice. 

I signed up for talk talk business broadband. It was activated on 22nd June 2020. (I have just moved into my new business premises ) 
the broadband hasn’t worked at all. There have been 2 engineers out since then and there is still an interruption on the line somewhere.
neither engineer has fixed this 
the broad band speed is so low I can’t  use it at all, when it is apparently working. The last engineer just came in did nothing, looked at the router and Said your not going to get any higher speed than 1-2mb as you are too far from the exchange. 

The advert I got the broadband through said up to 17mb. I didn’t expect to get that fart but didn’t expect to get such a low speed. 

It’s been less than a month and I’ve phoned numerous times and emailed 
the last email from them said I still can’t cancel my contract. And they will send another engineer around but if the fault is on my property I’ll be charged £166 odd. 

I have never been able o
to use it and am fed up with engineers coming around and it not getting any better 
grateful for some advice 
many thanks 
jos 

Jossy2

Oops sorry for the typo!! Should read fast!! 🤦‍♀️

JJ_Egan

Its a business not consumer contract . So bound by the T&C of that contract .( this is a consumer forum  . possible a small business forum would have greater knowledge )

Yes advert says UP TO and speed is your line quality and distance .

Engineer call out cost depends upon your contract .

All you can do is keep chasing the ISP and or get your legal team involved .

Highland76

OP, can you post your router stats, ideally connected to the master test socket? Because simply moving ISP may not fix things, the underlying issues will still remain. Also TTB aren't unique in charging you for a home visit if no fault is found on their or Openreach's side - this is a charge which Openreach pass onto ISPs. I would also get the internal wiring checked out, any wiring issues won't magically disappear if you move ISPs. Also try a different router if you can.

But TTB will definitely leave let you leave penalty free if they cannot fix any fault within 28 days as per the OFCOM Business Broadband Code of Practice - they're just one of a few CPs who've signed up to this. But I suspect you might just be on a poor quality xDSL line in which case TTB are not to blame.
https://www.ofcom.org.uk/advice-for-businesses/knowing-your-rights/business-broadband-cop

edwin1000

You thought of upgrading to Fibre if possible?