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Automatic compensation Scheme
scoey8
Posts: 111 Forumite
Hi all,
Had some issues with my internet this week (no connection) and ended up having a few engineers out. Went like this;
Wednesday - Talktalk engineer out, advised problem outside the property.
Thursday - Openreach engineer visited the cabinet, 'fixed the fault' but still no internet.
Talktalk then advised me an Openreach engineer would need to visit my house.
Friday - Engineer didn't turn up
Saturday - Engineer didn't turn up
Monday - Engineer turned up and fixed fault (after running further tests inside it turned out to be a fault in the cabinet. Internet now working.
Now my issue is that Talktalk are saying I will not receive the automatic compensation for the 2 missed visits as they were Openreach engineer visits. As far as I'm concerned I made the appointments with Talktalk. I also have proof of appointments by chat transcript.
Can anyone advise if they are within their rights to do this? What should my next step be?
Had some issues with my internet this week (no connection) and ended up having a few engineers out. Went like this;
Wednesday - Talktalk engineer out, advised problem outside the property.
Thursday - Openreach engineer visited the cabinet, 'fixed the fault' but still no internet.
Talktalk then advised me an Openreach engineer would need to visit my house.
Friday - Engineer didn't turn up
Saturday - Engineer didn't turn up
Monday - Engineer turned up and fixed fault (after running further tests inside it turned out to be a fault in the cabinet. Internet now working.
Now my issue is that Talktalk are saying I will not receive the automatic compensation for the 2 missed visits as they were Openreach engineer visits. As far as I'm concerned I made the appointments with Talktalk. I also have proof of appointments by chat transcript.
Can anyone advise if they are within their rights to do this? What should my next step be?
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