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BT raising call package by £4.50 a month

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BT raising call package by £4.50 a month

28 replies 2.2K views
Just received this email from BT an extra £4.50 a month just pure greed but means i will now be able to move away free of charge.
We’re moving you to a new, bigger calling plan
 
Hello,
 
We know that it’s more important than ever to stay connected. You shouldn’t feel limited when you’re keeping in touch with friends and family over the phone, so we’re transforming our calling plans to give you more flexibility over the calls you make. This means that you’ll be able to make calls to mobiles and landlines at any time, day or night, safe in the knowledge that your new plan has you covered.
We’ll be closing your current plan and moving you to our Unlimited Minutes package for an extra £4.50 a month, which includes unlimited calls to UK home phones and mobile numbers too.
You’ll get more included in your plan than ever before
With your new plan, there’ll be no unexpected surprises. You can make unlimited calls any day of the week, day or night, to UK landline and mobile numbers.
You don’t need to do anything
On 1 September, we’ll move you to your new unlimited plan and your service will continue uninterrupted.
We’re here for you
If this package isn’t right for you, we have other options to replace your calling plan, such as our Limited Minutes Plan, which gives you 700 minutes to call UK mobile and landline numbers for no extra cost. Just head to bt.com/manage-calling-plan
We hope you’ll be happy with this change, but if you want to leave, you’ll need to call us by 31st August 2020 to avoid paying a charge for leaving early. You’ll need to give us 30 days’ notice to cancel your service, or 14 days if switching to another provider. We won’t charge you for any increase in price during that time.
Find out more at bt.com/callingplans or call 0800 917 4167 to speak to our team for more information.

Thanks,

Your BT Team
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Replies

  • edited 13 July at 2:16PM
    moleratmolerat Forumite
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    edited 13 July at 2:16PM
    The new call plan is unlimited minutes including mobiles with no 1hr cap so more for the increased price.  You can change to 700 minutes for £7, probably better value and cheaper than the old plan for the majority.
  • EnglishWelshieEnglishWelshie Forumite
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    molerat said:
    The new call plan is unlimited minutes including mobiles with no 1hr cap.  You can change to 700 minutes for £7, probably better value and cheaper than the old plan for the majority.
    I've given my cancellation notice. I use my phone to keep in touch with family and wouldn't be interested in paying £7 for 700 minutes as I may as well just use my mobile if doing that. I never go over the unlimited minutes and don't ring mobiles so that would be a waste of time as I could get sky and theirs includes mobiles. I feel putting it up to £15 a month is a complete rip off. I do prefer to use my house phone though rather than mobile which is why I pay for unlimited calls.
    When on the phone to them I was offered it reduced paying just 50p a month extra but declined that as they can put their prices up any time and I don't want to be tied into another 18 month contract when there are providers out there who are much cheaper. I was told I would have to continue with my BT Sport as that is a separate contract and was then told that it would go up by £17.99 a month because it is an offer tied to my broadband. I queried how it could be a separate offer but tied to my broadband and after putting me on hold I was told that I can cancel it penalty free so it goes in 30 days.
    My contract was up for renewal in September anyway it just means that I can leave a couple of months earlier.
    I am looking at going with Zen internet next as at least they don't put their prices up and guarantee that so long as you stay with them they won't put their prices up.
  • gt94sss2gt94sss2 Forumite
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    The 700 minutes calling plan is free/zero cost  not £7.
    The unlimited minutes option is £4.50
  • EnglishWelshieEnglishWelshie Forumite
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    gt94sss2 said:
    The 700 minutes calling plan is free/zero cost  not £7.
    The unlimited minutes option is £4.50
    No the new prices will be £7 for 700 minutes and £15 for unlimited minutes. The £4.50 is extra on top of the £10.50 that they already charge you for unlimited minutes.
  • edited 13 July at 4:25PM
    hawkwindhawkwind Forumite
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    edited 13 July at 4:25PM
    I've just done a dummy run and it is zero cost for me per month on the 700 minutes limited pack like it says in the email and using the provided link bt.com/manage-calling-plan
  • edited 13 July at 5:14PM
    gt94sss2gt94sss2 Forumite
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    edited 13 July at 5:14PM
    I'm currently on the basic free weekend calls only deal and I got the same email as the original poster.
    Mine definitely shows the 700 min tariff as zero cost or £4.50 for unlimited minutes


  • EnglishWelshieEnglishWelshie Forumite
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    hawkwind said:
    I've just done a dummy run and it is zero cost for me per month on the 700 minutes limited pack like it says in the email and using the provided link bt.com/manage-calling-plan
    Are you paying for unlimited calls at the moment? I am currently paying £9.99 a month for unlimited anytime calls which they are charging £15 for from September. My bill was set to rise by £4.50 a month according to the email I received which I think is very steep considering what other providers charge.
    Looking on Zen internet they charge £6.51 a month for unlimited calls so quite a lot cheaper. Sky charge £10 a month for unlimited which includes mobiles Now broadband also includes mobile calls and is much cheaper than BT's price hikes.
    Doing a dummy order as a new customer with BT  700 minutes is £7 a month £15 a month for unlimited so if you are already paying them for calls it could just mean that it is zero cost extra for you to pay. If not then maybe if it is free then it could be an offer exclusive to you. I would check carefully though as you could end up signing up for a new contract that isn't what you think it is. When I first read it I read it as £4.50 a month for unlimited calls until I read it carefully and noticed it was £4.50 extra on top of what I am already paying.
  • edited 13 July at 5:37PM
    JJ_EganJJ_Egan Forumite
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    edited 13 July at 5:37PM
    Mine has  been free as part of the contract for at least a year .Broadband and Calls £7.24 pm for both .
    Unlimited probably up to an hour no idea as never spent an hour + on a landline call .
  • moleratmolerat Forumite
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    Just checked my SIL's account.  She is on the £7 700 and she can upgrade to the full unlimited for £12.  It looks like different offerings for different current contracts.
  • hawkwindhawkwind Forumite
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    hawkwind said:
    I've just done a dummy run and it is zero cost for me per month on the 700 minutes limited pack like it says in the email and using the provided link bt.com/manage-calling-plan
    Are you paying for unlimited calls at the moment? I am currently paying £9.99 a month for unlimited anytime calls which they are charging £15 for from September. My bill was set to rise by £4.50 a month according to the email I received which I think is very steep considering what other providers charge.
    Looking on Zen internet they charge £6.51 a month for unlimited calls so quite a lot cheaper. Sky charge £10 a month for unlimited which includes mobiles Now broadband also includes mobile calls and is much cheaper than BT's price hikes.
    Doing a dummy order as a new customer with BT  700 minutes is £7 a month £15 a month for unlimited so if you are already paying them for calls it could just mean that it is zero cost extra for you to pay. If not then maybe if it is free then it could be an offer exclusive to you. I would check carefully though as you could end up signing up for a new contract that isn't what you think it is. When I first read it I read it as £4.50 a month for unlimited calls until I read it carefully and noticed it was £4.50 extra on top of what I am already paying.
    I am currently pay £22.27 a month, superfast 2 fibre including unlimited calls and line rental.
    I never use the landline unless someone calls so the 700 minutes for free I may as well change to to keep my deal.
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