BT raising call package by £4.50 a month

bristolleedsfan

https://www.moneysavingexpert.com/news/2020/07/bt-to-move-1-3-million-landline-customers-on-to--unlimited-minut/

EnglishWelshie

hawkwind said:

EnglishWelshie said:

hawkwind said:

I've just done a dummy run and it is zero cost for me per month on the 700 minutes limited pack like it says in the email and using the provided link bt.com/manage-calling-plan

Are you paying for unlimited calls at the moment? I am currently paying £9.99 a month for unlimited anytime calls which they are charging £15 for from September. My bill was set to rise by £4.50 a month according to the email I received which I think is very steep considering what other providers charge.
Looking on Zen internet they charge £6.51 a month for unlimited calls so quite a lot cheaper. Sky charge £10 a month for unlimited which includes mobiles Now broadband also includes mobile calls and is much cheaper than BT's price hikes.
Doing a dummy order as a new customer with BT  700 minutes is £7 a month £15 a month for unlimited so if you are already paying them for calls it could just mean that it is zero cost extra for you to pay. If not then maybe if it is free then it could be an offer exclusive to you. I would check carefully though as you could end up signing up for a new contract that isn't what you think it is. When I first read it I read it as £4.50 a month for unlimited calls until I read it carefully and noticed it was £4.50 extra on top of what I am already paying.

I am currently pay £22.27 a month, superfast 2 fibre including unlimited calls and line rental.
I never use the landline unless someone calls so the 700 minutes for free I may as well change to to keep my deal.

That is a good price I am currently paying £40.48 a month for Fibre 1 with unlimited calls. I did join on a decent offer though when signing up with £130 through topcashback , an £80 BT reward card and a Samsung Galaxy Tab A 10.1

Consumerist

Anyone interested in landline-only packages might like to look at <Pulse 8 Broadband> to see how it compares for them.

Keith_Staton

Not a bad increase - 44.5% when inflation is less than 1%. Currently I pay £10.11 for unlimited anytime calls (to landlines). The new 'deal' includes calls to mobiles - which I don't make from my landline. I've changed to the 700 minute plan (which is £3.11p cheaper than my existing plan). However, if I go over the 700 mins for 2 months, I will automatically be transferred on to the unlimited plan, hence costing me an extra £4.39 per month. It makes a mockery of the first line of the e mail, which should read 'we realise how important it is to keep in touch, so we'll charge you more'!! I called BT and explained I didn't want the facility to call mobiles from my landline but the stark reply was basically - you've no option!! Ah well, scouring broadband/phone packages for the next few days will give me something to do!!

EnglishWelshie

Keith_Staton said:

Not a bad increase - 44.5% when inflation is less than 1%. Currently I pay £10.11 for unlimited anytime calls (to landlines). The new 'deal' includes calls to mobiles - which I don't make from my landline. I've changed to the 700 minute plan (which is £3.11p cheaper than my existing plan). However, if I go over the 700 mins for 2 months, I will automatically be transferred on to the unlimited plan, hence costing me an extra £4.39 per month. It makes a mockery of the first line of the e mail, which should read 'we realise how important it is to keep in touch, so we'll charge you more'!! I called BT and explained I didn't want the facility to call mobiles from my landline but the stark reply was basically - you've no option!! Ah well, scouring broadband/phone packages for the next few days will give me something to do!!

I've signed up with Sky went through Quidco for £95 cashback. There were others I looked at like plusnet, talk talk, EE, vodafone, Now broadband etc who all give cashback but I have had Sky broadband many times and their customer service has always been good if there has been a problem. I did check the reviews of the others before deciding but reviews weren't very good and a decent connection is important to me. I did also consider Zen who get very good reviews but the £95 cashback swayed it for me.
I will now be paying £37 a month including unlimited calls which includes mobile numbers staying with BT would have been £41 a month if I had accepted their offer of only putting it up by 50p a month when I rang them yesterday. Only difference with Sky is that I have to hang up and redial after 60 minutes which I do any way.

bill888

fwiw, a few weeks ago, one of my relatives finally took the plunge to leave BT 76Mb superfast fibre 2 after 8 years of reliable service.  BT was simply getting too expensive compared to competition.  Best offer from BT was a downgrade to £31 pm for 55Mb Fibre 1, plus call plan cost. (eg. 500 mins for £5)

Switched to NOW 38Mb Fab fibre when it was on offer for £22 pm for 12 months a couple of weeks ago.  Includes Anytime calls (inc mobiles) free for 12 months.

No issues with phone service switchover and telephone number porting (Only ever had BT or Virgin cable previously). There was an outage of 2 hours for the fibre service to switch over.  Only comment is the NOW fibre hub (rebadged 2015 model Sky ER115 Sky Q hub) is not as good as former BT Smart hub (2016+ model) for wifi range.  (BT smart hub is still considered to be 'best of bad bunch' of wifi routers provided free of charge)

NOW doesn't offer Call Protect (aka Sky Talk Shield) is other difference to equivalent Sky offering.  NOW customer services not as good as Sky, but hopefully don't need to call them unless there is a problem.

Now 38Mb Fab fibre with Anytime calls for £25 pm


Some reports on this forum and on NOW forum where some new customers were issued with new telephone numbers.  Reason unknown, but suspect it may be related to who originally owned/issued the existing telephone number when line was first installed.

EnglishWelshie

bill888 said:

fwiw, a few weeks ago, one of my relatives finally took the plunge to leave BT 76Mb superfast fibre 2 after 8 years of reliable service.  BT was simply getting too expensive compared to competition.  Best offer from BT was a downgrade to £31 pm for 55Mb Fibre 1, plus call plan cost.

Switched to NOW 38Mb Fab fibre when it was on offer for £22 pm for 12 months a couple of weeks ago.  Includes Anytime calls (inc mobiles) free for 12 months.

No issues with switchover. There was an outage of 2 hours for the fibre service switchover.  Only comment is the NOW fibre hub (rebadged 2015 model Sky ER115 Sky Q hub) is not as good as former BT Smart hub (2016+ model) for wifi range.

NOW doesn't offer Call Protect (aka Sky Talk Shield) is other difference to what Sky offers.

Now 38Mb Fab fibre with Anytime calls for £25 pm

I helped my elderly aunty switch to Now broadband just the normal one. I got it for £18 a month for her including unlimited calls including mobiles. She doesn't really use internet so just the normal broadband was perfect for her as she just wanted a cheap package where she could make calls but the internet is useful for her as she can now use wifi when she uses whatsapp to keep in contact with family for sharing photos. She was with post office for her phone and only had a small allowance for calls paying out quite a lot.

MalMonroe

I'm with BT too and they send me such emails when my current contract comes to an end. It's no big deal and if you just phone them, you can speak to someone who will get you a great package. We have to use BT because it's the best, we have found, as we have businesses here and need quality internet and landline connections. With BT we pay only £39.94 pcm and that's for landline with 500 free calling minutes, superfast internet and TV. We think that's great value. But you need to talk, that's the best way to get a bargain. 

JJ_Egan

Which email ??

BT are sending out price rise emails

Sent to my BT only address and number gets through to BT not some hoax site .Why would that number tell me i can use my BT dashboard My Account to change calling plan .

EnglishWelshie

AntCoo said:

This email is not from BT. It is a scam. Just spoken with BT and they have confirmed this. Do not call the 0800 917 4167 as it is not BT. Do not give any Bank Account or personal details. If you have contact your bank asap!!

It is definitely a BT Email and not a scam also no bank account details are asked for.