BT raising call package by £4.50 a month

chipchops

I have also received the email from Bt today. offering me the joy of the same package that I had but with the added benefit of paying an extra £4.50 a month. Although my bill states that I have a package, I was told by the customer services operator that I had no package and no contract. When I queried the fact that if there was no contract I couldn't be charged for leaving at anytime I was told that was not so. Also the operator then told me that I would not be paying £4.50 a month but that it would actually be £12.00 a month. Again when I queried this, saying that if I had done nothing and allowed the deal to go through in September they would be guilty of misrepresentation of some sort, I was told that I shouldn't have received the email at all and then we commenced going around in circles. 
Is it me?

JJ_Egan

Do you know what products/ packages you have . Check in your BT Members page .

chipchops

I will do that, and see if it corresponds with the package my bill says.  Thank you.

Arthurian

I have a BT unlimited broadband and unlimited phone calls to landlines (not mobiles) for 18 months starting last October. I'd switched from Plusnet broadband, and they threw in the free phone calls.  I had the email which states they'll put me on the new phone plan for an extra £4.50 a month.  This will save me money, they say, because from December to May I spent an extra £2.50 on calls which were not included on my plan!  I phoned the helpline, who told me it would cost me £4.50 extra a month for unlimited calls, or £7 extra a month for 700 limited minutes, not, as the email stated, "no extra cost to me".  They agreed it made no sense, but advised me to look elsewhere.  I wonder if they've skipped any staff training recently due to Covid-19?  Or is BT always so hopeless?

chipchops

if you do opt for the £4.50 option be careful that it doesn't become £12.00 as it was eventually, with digging, revealed to me. 

Arthurian

Sonds crazy, but perhaps they've been told to get rid of some customers, especially if they are currently on good deals?

chipchops

Well yes, I was on a good deal and had resisted any attempts to  "upgrade" to any packages offered. So I wouldn't be surprised at all.

JJ_Egan

Does not make sense to get rid of customers as posted above .

Contracts are no more than two years , plus two built in price rises .
Add on a drop in OR charges in recent months .

Add on upselling and FTTP .

john539

I received latest October BT bill month ago, found I had been swopped to Unlimited Minutes Add-on from Unlimited Anytime Calls Add-on call plan from 1 September with no notice & massive £4.50/month increase, now trying to find out what is going on !
I did not receive any letter or email notification about this.

Can you swop to 700 minutes call plan with no new contract ?

EnglishWelshie

john539 said:

I received latest October BT bill month ago, found I had been swopped to Unlimited Minutes Add-on from Unlimited Anytime Calls Add-on call plan from 1 September with no notice & massive £4.50/month increase, now trying to find out what is going on !
I did not receive any letter or email notification about this.

Can you swop to 700 minutes call plan with no new contract ?

I don't know sorry. I'm no longer with BT went over to sky on their superfast fibre unlimited for £25 a month with anytime calls including mobiles. Also got £95 tcb and £25 rewards from my bank.