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Broadband & internet access

Archives for July 2017

Bt said contract up
Rang bt had an enquiry abut our bt sports, they then said our broadband packages with them was up in a few days. Didn't like the price they gave so looked around found a new deal signed up. Then the next day received a email from bt saying it will cost x amount to leave them early! Any help much appreciated.
TP Link range extender socket question
Hi, I have a Powerline Wireless Triple Pack from TP Link which has 2 x N300 range extender sockets. These sockets are great for extending my wifi but there is still one room that struggles with the signal. Question for here - can I simply buy a single N300 Range Extender Socket and add it to my existing 2? Thanks Stuart
Can I privately improve my connection?
We are currently looking at a house to buy, but the big downside is that it only gets 2-4mbps broadband. We are used to 50+mbps. I checked the coverage at the address on Openreach, which claimed to be "superfast accepting orders", however after contacting Plusnet (who inexplicably told me that the address is FTTP enabled)…
Slow bt broadband
I can only get 3mb with bt broadband. I did the test using my neighbour virgin bb with his permission and reach 17mb. When my contract ends with bt I should be looking to go with virgin. Am I correct to assume I will get fast bb with cable. The other reason is bt will increase the price to double when the contract ends.…
Switching from Broadband to Fibre Optic
Hello, I am looking to switch from broadband to fibre optic, but the only provider available is BT. I am currently with Sky Broadband. If I go ahead with BT and leave after 12 months, will other providers who previously could not offer the service be able to offer fibre optic after BT install it? My fear is that I will be…
Virgin Media-moving home=automatic 12 month sign up
Hi all, I signed up for Virgin Media in August last year when I moved into my first house with my partner, we have unfortunately since broken up, on a sour note. So we agreed he would take the virgin media to his new property as I was moving back to my parents who already had Virgin and I would pay half until end of…
Does BT get fiber early?
Hi all, I've just finished my contract with BT and I really want to switch providers as their speed and level of service is a complete joke. The cabinet we are connected is not currently connected to fiber but (apparently) it will be in the next couple of months. I'm looking at signing up with Vodafone but I don't want to…
End of contract & moving house
Morning, I'm about to come to the end of a 12 month contract with Plusnet. I'm also about to move house. If I cancel my contract at my current address, then apply for a new contract at my new address, am I counted as a new customer as my address has changed and so will be eligible for the better offers for new customers?…
Temporary house move and broadband connections
Hi everyone Bit of background: I’m about to be seconded to a job down in London for 12 months, I have found a rental property down there where I will spend the majority of my time, however I will be coming back to my house in the Midlands (which I own) some weekends (I have decided not to rent it out as it’s only for 12…
Fiber optic best prices
What is the cheapest fiber optic please
Swapping internet providers - can I forward my e-mails?
I am thinking of moving providers and have been told that it is possible to import e-mails and contacts to new accounts. Is this correct? Can this be done to import BT Yahoo e-mails to sky e-mails? (BT are so bad I am thinking of swapping to Sky and getting a TV package alongside broadband and phone).
Moving house with Sky
My husband and I are buying our first and are completing on 31 July. I have just gotten off the phone to Sky and it will apparently take THREE WEEKS from this date until they can get our new internet service up and running. The reason for this apparently is that there is an "active line" at the property (obviously; the…
Moving house to area not served by Virgin
Hello, We're moving to a Heacham in Norfolk where Virgin Media isn't available but we've still got a year left on our contract. How do we stand with regards to cancelling the contract? Would we have to pay the remaining balance or is there a get out clause if they don't serve the area? John
BT bill
My bt bill came to £14 this month with BB and free weekend calls. I have a deal at £18.99 line rental + £2.50 for BB for 12 months. I am not sure whether I need to add vat. According to my bill rental and bb is £25.49 with special deal. I have paid line rental 12 months in advance. My only bill is £7.50 for bt sports and…
Talktalk minimum speed and termination
Hi All, Having issues with talktalk broadband. When we moved house we signed up to faster fiber at the new address (existing customer) when we signed up via chat we were promised a minimum of 40mbps (I got emailed the chat transcript). On arriving the internet was slow and 3hrs of troubleshooting later talktalk tech…
Stopping wi-fi overnight
I'm increasingly concerned about the wi-fi usage in our house. I want to be able to stop it overnight. Am currently with Sky. Taking out the leads will result in someone else just buying a new one. It seems that sky doesn't have an option to turn off. Have looked at the talk talk community and they seem to be saying that…
Talktalk doorstep seller - help please!
Hi there a friend of the family (teenage single parent living in own place) signed up to Talktalk broadband about 6 weeks ago via someone knocking at the door. She signed up via an i-pad apparently and the only paperwork she has received was a card with her "go-live" date which has long gone. She has not received a router…
Is my usage high?
Looking at options other than Virgin. My usage on the router over the last 31hrs is Session Time 1day 07h:21m:15s Session Data Downloaded 47,793 MB Is this high? Thanks Wayne
Trying to get money back from Sky - Hoop jumping - Direct debits
Good morning all, My contract with sky ended on the 4th July 2017 and I informed them back in May and June that I was leaving and not to continue the contract which they agreed verbally over the phone and via facebook. I transferred to another provider who informed them as well. Unfortunately Sky took payments out in the…
Changing BT account from Ex's name to mine - Help!
I have a BT package consisting of TV, landline and broadband, possibly also a mobile SIM. Unfortunately whilst all the above (apart from the mobile) relate to my property the account was set up in my soon-to-be ex husband's name and the monthly direct debit is taken from his account. I have contacted BT today requesting…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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