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Broadband & internet access

Archives for June 2016

best plan for a package
Hi, I need some advice here please as I am totally not very techy with TV etc. I am currently with Virgin for phone, broadband and TV with a box in each room. After the initial low cost for 9 months, the bill has just come in for the first of the new billing at £85.00. Over the last few months I've been taking stock of…
MSE News: Plusnet hits customers with price increase - how to beat the hikes
Plusnet is to hike its home phone and broadband prices for a second consecutive year...Read the full story: 'Plusnet hits customers with price increase - how to beat the hikes' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
Help needed to get an answer from Talk Talk
Please can someone help me with Talk Talk. I left Talk Talk over two years ago. I found out recently that my email inbox is still active and receiving emails. I want it cancelled immediately. I have tried their 'chat people'. He wrote that he could not do it and I should phone the number he gave me. But when I did that,…
Bt broadband dropping
Having bother since returning from holiday 10 days ago, nothing has changed at my end but broadband was dropping 4 to 5 times an hour until yesterday when it failed completely.Have spoken to helpline twice but feel they are giving me the runaround, are there any numbers that put you through to uk staff?
Plusnet Price Increases
Heads up to anyone who's an existing/thinking of joining Plusnet: Product changes – 1st August 2016 The following product change will apply to some existing Unlimited Fibre customers from 1st August 2016 as set out below:- We will be changing the speed of our fibre broadband service for existing customers who are on our…
Plusnet announce price increase from 1st August 2016
From https://www.plus.net/#priceChange2016 Price increase from 1st September 2016, Product change from 1st August 2016
BT - Penalty for deal - Is this right/fair?!
Have been in discussions with BT over new deal. Our last deal ended in June, had assumed we would be paying the same amount each month, but looking back at the bills we starting being charged for the "free" BT Sport, the line rental sent up £1pm and the broadband went up by £2. Apparently we were informed by email and post…
Chances of a non-successful install due to non standard House placement
Hello all. I have purchased a Virgin Broadband only deal. My road is down as having Virgin services available, however my house along with a few others are actually down a little culdesac where the road only goes halfway down and we are right at the end. The path is publicly owned. I have no idea if the neighbors also have…
18 Month TT contact up
My 18 month fibre large, contract with TalkTalk is up I am contemplating either changing ISP's (but to whom ?) or negotiating a better deal with TT At the moment - I am paying £40 for line + unlimited 80Mbps fibre (which has been 100% reliable in the last 12 months) - What would you do ?
Need advice on reporting / claiming from BT Infinity - 40 days still no internet!
Hello, I'm hoping someone could help advise me on what / if there is anything I can do about this situation or if there are certain places I should try to report BT to or try to claim anything back from them for terrible install service and lack of internet. This explanation might be a bit long, so sorry in advance. On…
Talk Talk 'Service'
Hi, I hope someone may be able to offer some advice. Briefly, I left Talktalk at the end of October 2015, as this coincided with them trying to move me to Fleur Telecom, having given them the required 30 days notice; I also told Fleur I would not be moving to them. I had paid Talktalk, by DD, for October. They confirmed,…
Switching broadband (Plusnet to Talktalk)
I've just switched provider, the switch itself went well, all up and running on the date Talktalk specified. As the Cheap Broadband Deals article said that it was my new provider's responsibility to cancel my old contract, I didn't inform Plusnet beforehand. I've just had an email from Plusnet to say that the cancellation…
Service migration badly managed, now without internet for 7 days
New to Sky, asked for transfer from Talk Talk to Sky for fibre broadband and telephone. It was meant to happen on the 16th of June, I called Sky days before the change to change it to the 30th of June and asked the person I spoke to, to make sure that Talk Talk was informed of the new migration date. Yesterday Talk Talk…
Hull Phone and Broadband options
Hi, I am due to move to Hull in July and have noticed my bills are going to go up considerably because of KComs monopoly on services in the area. I am wondering what other options might be available? I'm sure there must be other options so would like any advice from current residents who have to deal with the same problem.…
Proving broadband usage limits
Good evening, Just wondered if anybody knows of something or somehow to prove my broadband usage, how it's been used and what argument we have against Sky upselling to an unlimited package automatically? To explain we've just moved house and took up the recent Sky offer that was detailed on MSE which includes the 25GB…
Best BT Infinity deal for existing subscribers
Out of interest is anyone nearly up for contract renewal and trying to locate the best deal? How have you done? I've been with BT FTCC for a fair few years now, and generally happy with the service - no real failures except for HH 5a silliness! After some discussion & pointing out prices from talktalk, sse (most likely…
Sky HD box keeps sticking/freezing
Our Sky HD box keeps sticking/freezing and it's a right pain having to keep unplugging and plugging in again, it's happening most days now. We had the same problem a couple of years ago and sky replaced the dish outside and our HD box, but to be honest I think it's happening more now than ever. Does anyone else have this…
Darlin' you got to let me know...Should I stay or should I go?
Ok, so I've been with PlusNet for nearly 4 and a half years now and my contract is coming to an end. I'm also moving house. And PlusNet don't want to see to give me a decent price! Boo! I would say I've been paying an average of £22 a month for unlimited fibre (expected 37mb but never got above 27mb). Stable service, good…
MSE News: Data hacking victims should have help claiming compensation, report finds
Victims of data breaches may soon find it easier to claim compensation following a parliamentary report...Read the full story: 'Data hacking victims should have help claiming compensation, report finds' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read…
EO line and fibre query
I've just checked our line on the Digital Scotland website. The results are confusing as, on the map, our area is showing as green which means 'accepting orders' but there's another message saying: As our current speed is 1.8mbps on a good day. Are there any broadband techies who can unravel my confusion please?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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