Service migration badly managed, now without internet for 7 days

Tinuel

New to Sky, asked for transfer from Talk Talk to Sky for fibre broadband and telephone.
It was meant to happen on the 16th of June, I called Sky days before the change to change it to the 30th of June and asked the person I spoke to, to make sure that Talk Talk was informed of the new migration date.

Yesterday Talk Talk disconnected my services, they are placing the blame on Sky and BT, as it was BT, they say who raise/act on disconnections, and can't turn me back on without doing a new contract.

Sky can't change the date to send an Open Reach engineer to activate and is blaming Talk Talk, so I am left for 7 days without internet at home.
At a time when my daughter needs internet for school urgently.

I asked Sky if they could send an Open Reach engineer as an urgent ticket to activate the line but they are refusing to do so...

Really bad start to Sky. Don't know what to do next, already spent 3 hours between Talk Talk and Sky and I am the one left in the middle.

parttimeskint

Were you transferring you number to Sky?

Had you placed a cancellation with talk talk and ordered Sky separately or did you just approach Sky and have them make initial arrangements to transfer the line and leave them to contact Talktalk?

If you had arranged to cancel with Talktalk then there is nothing Sky can do to change or delay their cancellation date. Any changes made to the installation with Sky would be totally seperate. I imagine the Sky advisor who changed your installation date would have assumed, as you asked them to make sure talk talk knew, that you had arranged it all through them.

If You hadn't cancelled with talk talk and the engineer was out and disconnected talk talk then they would have connected Sky at the same time as part of the same order.

it will also mean you have lost your phone number.

kwikbreaks

Once Openreach get an order getting it altered is always chancy.

The date change was the obvious cause of this and I'd lay money on the organisation failing to process that change properly being Openreach - a truly useless bunch with a monopoly so no need to improve.

iniltous

Switching from TT to Sky is almost certainly a LLU MPF to LLU MPF, so your physical connection is either still on TT equipment or has been moved by Openreach from TT to Sky's equipment, if you have lost service it's either because you are still connected to TT but they turned your equipment off on the date you requested , after all you called Sky with the date change not TT, or you are connected to Sky but they haven't initialised the Sky equipment yet (because you told then to change the date)... Getting service restored should be easy by either getting TT to turn their equipment back on (if OR haven't yet touched your connection and you are still connected to TT, or for Sky to turn thier equipment on .
..you shouldn't accept anyone blaming OR they are given a date to migrate service from one provider to another, and for all any of us know they may gave done that on the day they were told, obviously if you are still on TT why would they feel obliged to do anything for you ?, (an ex or soon to be ex customer)
My instinct is you will probably have to wait until the 30th of June