Plusnet Price Increases

20aday

Heads up to anyone who's an existing/thinking of joining Plusnet:

Product changes – 1st August 2016

The following product change will apply to some existing Unlimited Fibre customers from 1st August 2016 as set out below:-

We will be changing the speed of our fibre broadband service for existing customers who are on our Unlimited Fibre broadband service with download speeds of up to 38Mb† and upload speeds of up to 19Mb to an Unlimited Fibre broadband service with download speeds of up to 52Mb and upload speeds of up to 9.4Mb. Any affected existing Unlimited Fibre customers will receive an email to confirm this. Customers may see an improvement in download speeds and connection times.
** Price and product changes – 1st September 2016

The following pricing and product changes will apply from 1st September 2016 as set out below:-

Line rental will increase from £16.99 per month to £17.99 per month.
For existing customers:-
the Evening and Weekends call plans will increase from £3.00 per month to £3.50 per month.
the Anytime call plans will increase from £6.00 per month to £6.50 per month.
We will introduce two new call plans for new and existing customers:-
Evening & Weekend UK & Mobile Calls at £4.00 per month.
Unlimited UK & Mobile Calls at £8.00 per month.
For new Plusnet phone customers, the Evening and Weekends and Anytime call plans will no longer be available. Existing Plusnet phone customers can sign-up to the new call plans from 1st September. For more details on the new call plans, please see our FAQ.

For Plusnet Unlimited broadband only customers, Unlimited broadband only customers and Value broadband only customers:-
Plusnet Unlimited broadband will increase for existing customers from £12.49 per month to £13.49 per month for customers in low cost areas (otherwise from £19.49 per month to £20.49 per month).
Unlimited broadband will increase for new and existing customers from £12.49 per month to £13.49 per month for customers in low cost areas (otherwise from £19.99 per month to £20.99 per month).
Value broadband (no longer available to new customers) will increase from £7.99 per month to £8.99 per month for customers in low cost areas (otherwise from £14.49 per month to £15.49 per month).
For Essentials broadband and phone customers and Value broadband and phone customers:-
Essentials broadband will increase from £5.99 per month to £6.99 per month for customers in low cost areas (otherwise from £12.99 per month to £13.99 per month).
Value broadband will increase from £6.49 per month to £7.49 per month for customers in low cost areas (otherwise from £12.99 per month to £13.99 per month).
Our call set up fee will increase from 16p to 19p.
Geographic call charges to 01, 02 and 03 will increase from 10p per minute to 12.54p per minute, and mobile call charges will decrease from 13p per minute to 12.54p per minute.
Our engineer charge will increase from £50 to £65.
Our early termination charges will change. How much depends on your package.
For more details on the pricing and product changes see our FAQ
Broadband and Fibre Broadband

You'll need a Plusnet or other BT based landline to get our broadband.

Our landline phone service line rental costs £16.99 a month or £15.49 monthly equivalent if you pay 12 months in advance (Line Only as standard - calls to Plusnet Support and other Plusnet phone customers included).

Find out more about our packages.
Broadband

Broadband speed: We'll give you the best download speed available (up to 17Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 17Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.

Broadband with a 12 or 18 month contract: There's a £25 broadband activation charge, but we'll give you this free if you add one of our phone packages to your order. We'll also include a wireless router worth £40 (you'll just pay £6.99 P&P). If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.

Broadband without a 12 or 18 month contract: There's a £50 activation charge but we'll reduce this to £25 if you add one of our phone packages to your order. You can use your own router if it's compatible, or you can take our router (you'll just pay £6.99 P&P). Minimum term of 30 days.

Fibre Broadband

† Fibre broadband speed is described as 'up to' because your actual download speeds will vary. We'll give you the best download speed available on your line, with up to 76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and up to 38Mb download speed and 1.9Mb upload speeds on Unlimited Fibre. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.

Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report November 2013. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.

Fibre activation: Plusnet Fibre must be activated. This costs £50 for new customers and £25 for existing customers. However, if you add one of our phone packages to your order or already have our phone service you'll get this activation included.

Fibre broadband 18-month contract: The Plusnet Fibre service is subject to a minimum period of 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.

^ Phone

Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes).

Evening & weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable.

25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.

300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes (Local) or 30 minutes (International) and you won't be charged.

Mobile Minutes: Are available on all current call plans and adds 100 inclusive minutes to UK Mobile numbers at anytime. Hang up and re-dial before 60 minutes and you won't be charged.

Service calls outside of your inclusive minutes: From 01/07/2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit https://www.plus.net/ukcalling

* Pricing for new customers

The prices set out below apply to new customers only upon initial sign-up only from 17th June 2015 (if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing, please see our price guide.

Unlimited Broadband when taken with Plusnet line rental

With a 12 month contract: If you live in a low cost area it costs £2.50 a month for the first 12 months, £9.99 a month thereafter. If you live outside one of these areas it costs £10.00 a month for the first 12 months, £17.49 a month thereafter.
Unlimited Broadband when taken without Plusnet line rental

With a 12 month contract: If you live in a low cost area it costs £12.49 a month. If you live outside one of these areas it costs £19.99 a month.
Unlimited Fibre Broadband when taken with Plusnet line rental

With an 18 month contract: If you live in a low cost area it costs £5.00 a month for the first 6 months, £14.99 a month thereafter. If you live outside one of these areas it costs £12.50 a month for the first 6 months, £22.49 a month thereafter.
Unlimited Fibre Broadband when taken without Plusnet line rental

With an 18 month contract: If you live in a low cost area it costs £17.49 a month. If you live outside one of these areas it costs £24.99 a month.
Unlimited Fibre Extra Broadband when taken with Plusnet line rental

With an 18 month contract: If you live in a low cost area it costs £10.00 a month for the first 6 months, £19.99 a month thereafter. If you live outside one of these areas it costs £17.50 a month for the first 6 months, £27.49 a month thereafter.
Unlimited Fibre Extra Broadband when taken without Plusnet line rental

With an 18 month contract: If you live in a low cost area it costs £22.49 a month. If you live outside one of these areas it costs £29.99 a month.
What is a low cost area?

A broadband cease charge, as set out in our Price guide, is payable if you choose to end your agreement for your Plusnet Broadband service and the service is ceased or you are switching your service to another provider on a different network.

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Two price increases in a day .