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Broadband & internet access

Archives for June 2016

talktalk security
Has talktalk suffered another security breach? I have been getting lots of scam telephone calls. I wasn't that bothered until after 5 calls in quick succession I questioned the caller & he knew my account number and address. Very worrying. talktalk don't seem bothered.
With Sainsburys can I get the sky deal
As the title says want to swap my internet as the price has gone up I am With Sainsburys can I get the sky deal ?
Virgin Media Deals
I have been with VM for the last 3 years and want to reduce the costs. They offer new customers some much better rates but they won't offer them to me as an existing customer. I am thinking of cancelling my contract and then taking a new one out at the end of the 30 day notice period. Is there any reason why I shouldn't?…
Help with SSE very low broadband speed
I switched to SSE the other week, before that point i was with BT and before them Talk Talk both on fibre and both no problems downloading at all Since i switched to SSE my speeds in the evening are dire and im being throttled badly, a 1gb file will take over an hour Now here the problem , SSE want me to do speed tests on…
Bt just don't care
HELP returned from holiday 7 june no internet, tel bt 4 times and they said they would try and sort - nothing, called again weds thurs and finally after being cut off twice in tears spoke to a lady on Friday who I thought was helpful - NO. Engineer called Monday with update to say my line needed to be deactivated before…
Wireless and weather
Is anybody else finding their wireless is really slow in this humid and stormy weather? Glad I have a long ethranet cable as backup.
Sky Broadband Unlimited offer 16 June
What an offer ! I noted it was only available to 90% telephones. There was no check required on my phone number to see if available when I requested a coupon code. Grabbed a coupon. Today went to get package. There was a line number check. Result: Sky Broadband & Talk availabilityThe Sky Broadband item you've selected is…
Mobile Broadband - MIFI WIFI Dongle
Hi, We're currently stuck without home broadband as a result of a !!!!-up courtesy of Plusnet. I'm having to spend £20/10gb via my EE account, using personal hotspot on the iPhone to connect. My wife is doing the same. I wondered if it might be best to buy a mobile broadband gadget, that can provide us both with wifi at…
Currently with VM, but moving to an area with no coverage?
Hello Friends I am currently with Virgin Media. I have been with them for many years. I am currently house hunting and I've found a property that I like. I've checked the address on VM's website, and they do not cover that area. What should happen? I do not want to cancel my service, but I have no choice as they do not…
Home move cancellation fees
Hi everyone & please excuse me, if this question was already answered before. We are currently in EE contract for a next 6 month (having fibre optic broadband) , which I am very happ with, as speed is up to 60mbs. But next week we are moving into our new house, which is new build and in that property EE can't provide…
Phone, fibre and tv package?
Hi Our contact with talk talk is nearly up. We are looking for a deal fpr phone, calls, fibre and basic TV package (Sky 1 / Sky living only, do not need movies/sport). Can anyone poit me in best direction for this please. We are only paying £28 at the minute per month and this also includes a free SIM for DDs mobile (basic…
Plusnet Transfer Migration Problems
Hi, I chose to move to Plusnet from Sky after reading about their offer for their entry level service on MSE. The feedback for customer satisfaction was very good. The transfer was being handled by Plusnet and on the 3rd of June my Sky connection was switched off. Their sales literature advised that there would be no…
P2P Users and SSE
Just switched to SSE this week and all looked promising for the first 24 hours. Then my p2p connection dropped from 7-8 Mbps down to 4-65 Kbps. This for me is a disaster as I use P2P all the time. As always there is a way around this problem, and I sorted it but what a pain. So if your looking to switch DON'T CHOOSE SSE!!.…
Deadlock letter not being provided by BT
We've had some long, ongoing problems with BT - and after months of trying to resolve the issue with bts India based tech support we had no choice but to request a Deadlock letter. Instead of sending a Deadlock letter, they sent a letter saying they would try to resolve the issue. Fast forward a few months and they have…
FibreBB SSE v TalkTalk £21/month
I'm struggling to choose!!! Please help! I don't use the internet much but do want fibre as the broadband line is 1Mps. SSE £21 you get free landline calls and 76Mb TalkTalk £21.81 you get free caller display & voice mail, 40Mb None of these factors bothers me. But: Are SSE likely to increase there linerental from £16…
Broadband with no land line- PlusNet Vs Talk Talk?
I'm moving into a privately rented flat short time with my two daughters and need to set up broadband ASAP. The flat doesn't have a land line and isn't covered by Virgin. The cheapest offers I can find are Talk Talk and PlusNet. TalkTalk will let me commit to a longer contract with a cheaper monthly payment and take it…
Are all broadband providers rubbish?
It would seem so given the reviews here http://www.broadband.co.uk/broadband/reviews/ Virtually all the recent ones seem to say don't join x company! This makes me wonder if they are all going for growth service standards be damned... I'm looking at this for a relative who wants to leave Talk Talk but this makes pretty…
Re: Fuming re Sky..Any Advice/info TIA
Hi There, I haven't changed providers for fibre/telephone/tv in quite sometime. I spoke to a lovely guy at Sky who offered what we needed for £50...I work evenings so called today to go ahead (3 days later) as he said all details would be held on file. ...Called today and a lady answered saying not the case and offered me…
MSE Sky TV for £61 for a year offer from Thursday 09/06/2016
Im considering taking up the sky deal £60 pa with all discounts in, but my bt package doesnt end til end of august-im loosing the TV and sport with BT but am happy with freeview for now BTwill charge me £140 if i leave now so im wondering if sky will defer the start of my package til then or will i have to take it up as…
Talk talk phone and internet down
Hi Just wondering if anyone else having problems with talk talk internet and phone. Have had neither for 24 hours. I'm in north east wales. Reported and waiting to hear back.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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