Currently with VM, but moving to an area with no coverage?

Ciwan

Hello Friends

I am currently with Virgin Media. I have been with them for many years. I am currently house hunting and I've found a property that I like.

I've checked the address on VM's website, and they do not cover that area.

What should happen? I do not want to cancel my service, but I have no choice as they do not cover the area I'm moving to. Will there be charges?

Any help and advice would be greatly appreciated.

Thank You

rusty_f

If you are within you minimum term there will be early termination charges. You may have recontracted when you changed your package within the last 12/18 months so it is worth checking your paperwork.

I was out of contract when I terminated my VM service and there was a cease charge applied to the account - from memory it was around £20.

Ciwan

My contract was renewed a couple of months back. So I guess there'll be money to pay

kingrulzuk

There will be a charge if you are within you minimum term, there are lots of threads about this

lee111s

Yep, you're the one wishing to terminate the agreement so penalty charges will be raised I'm afraid.

Dewlia

Hi,

I have recently been in the same situation. I explained to the customer service agent that I was disappointed that after many years of loyalty they were charging me fees. I was calm and polite to the agent and they agreed to waive my fees. (I have been with VM for a very long time. I started off as an NTL customer).

Good Luck!

20aday

It might be worth your time (and getting your neighbours involved) for their Cable my Street:

https://cablemystreet.virginmedia.com/#!/cablemystreet

Granted it might take some time/never happen but I'd imagine if there's enough demand you'll be able to "enjoy" their services again in the future?