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talktalk security

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penelopepitstop77
penelopepitstop77 Posts: 5 Forumite
Eighth Anniversary Combo Breaker
in Broadband & internet access
Has talktalk suffered another security breach? I have been getting lots of scam telephone calls. I wasn't that bothered until after 5 calls in quick succession I questioned the caller & he knew my account number and address. Very worrying. talktalk don't seem bothered.

Comments

  • TadleyBaggie
    TadleyBaggie Posts: 6,606 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Probably they are using the data harvested from the previous breach. One of my neighbours was caught by this a couple of months ago. They managed to get his debit and credit card details before he twigged. Left two computers locked with unknown passwords which were a real pain to recover (with no backups).
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi both,

    Please be vigilant with these calls, we’re running a beat he scammers campaign, please check out our hep site.

    If you’re TalkTalk customer and receiving these types of calls, please get in touch with us so we can get these reported. If you’re not TalkTalk customers, please report these to your current provider.

    Thanks
    Abbie
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • penelopepitstop77
    penelopepitstop77 Posts: 5 Forumite
    Eighth Anniversary Combo Breaker
    Have you ever tried to navigate the talktalk customer services phone service. When I tried to get help with this they did not seem interested. Even when I pointed that these scammers provided me with my details. talktalk are not addressing this issue! Has there been another security breach??
  • robin58
    robin58 Posts: 2,802 Forumite
    TalkTalk and security. Not two words that I can associate together.

    I believe one of my accounts details was taken when they were hacked, as I have received a very real email with a lot of my details that TalkTalk had on me.

    Luckily it was just a old email address with no financial details on the account.

    I know one thing I would never take a broadband connection from them again.

    They are on my banned list with BT, no hack but are too expensive!
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi there,

    If you need help you're welcome to contact us on twitter by messaging @TalkTalkCare or register and post on our community for help.

    Thanks
    Emma
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • robin58
    robin58 Posts: 2,802 Forumite
    Thanks Emma,

    But the help would have been not being hacked not once but twice.

    I wonder how much people have lost in money in scams due to the company not having the strongest anti-hack software in place.

    Having a 'beat the scammers campaign' is a bit like putting a bolt on the stables door after the horse has bolted.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
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