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Broadband & internet access

Archives for June 2016

Plusnet Fibre Broadband Moving Home
Can anyone offer any advice? I have been living with my partner for the last couple of years, while I looked for my own place. I am now moving into a new apartment, and am thinking of switching the existing Plusnet Fibre service I set up at my partner's home into her details and setting up a new broadband account at my new…
paying for fiber but not to your house
this may have been spoken about before, but i'm trying to find out where i stand with paying for fibre broadband but not getting it all the way to my house. When taking out the package i wasn't informed about this when the deal was being made with BT. could someone please help me with this issue because i'm not happy with…
Talk talk customer 'service'
My internet provider was previously AOL, but I was taken over by Talk Talk. My phone line provider is BT. The set up had been working fine - until Monday. I was online, on MSE in fact, at just after 3pm on 7th June. All of a sudden, the Internet dropped out, but came back within 30 seconds.. I just thought it was one of…
Will I require better internet?
Hi MSE, Seeing MSE Sky's latest unlimited broadband we are wondering will we need fibre as 5.5mbps seems quite slow (ex-Virgin Media 110mbps). We are planning to use the internet between 2 adults and will only be used for the following: -Heavy phone browsers -Kodi Streaming -Xbox Live The exchange is 1329m away.
Sky half price line rent + free internet.
Hi all, Received Martins' automated email this morning, downloaded the code, for later in the week, thinking it would be perfect for my friend. Briefly, friend has line rental with BT, free weekend calls, with no internet, therefore does not have an email address of her own. I applied on behalf of her for the code, quoting…
14 day cancellation period and new offer?
I went for the Sky broadband deal that was on here a couple of weeks ago with the free £100 M&S voucher. My sister has just sent me the link with the new deal for £61 for a year! Oh no! My Sky broadband was activated yesterday. Is there any way that I could get the new deal? I am in my 14 day cancellation period but the…
ADSL deals for non-LLU exchanges?
Keep checking the broadband deals but it seem TalkTalk and Sky only honour them if the exchange has been unbundled. TalkTalk have no alternative service for BT wholesale, while Sky offer Sky Connect that is meant to be atrocious for a higher price. So it would be nice to see some other ADSL deals, beyond BT, that are…
Trying to leave bt due to prise rise
Hi. I recently read online and heard about bt increasing its prices. I read on this website which packages it effects and it looks like my contract was rising by £4.50 per Month. Reading on it said that Ofcom rules state if you're contract rises halfway through you can leave penalty free. I therefore rang sky and managed…
SSE and TCB/Quidco
Im trying to sign up to the ultrafast fibre and phone via a cashback site, hence need to keep online with the deal. However every time i type my Postcode/tel no into the SSE website, it tells me to call a number for them to 'get a little more info'? Anyone else having this? It also occurs when you go direct to the SSE…
BT Broadband. Do I need to talk to them to cancel due to price rise?
As the title. I am within 30 days of email telling me about price rise. I don't really want to talk to them. Can I just switch by taking out another deal with another provider?
BT broadband messing me about
Hey I need some advice. I have switched from Talktalk to BT broadband, my start date was meant to be Thursday but they messed up at head office and then told me it would be Friday now there telling me that theres is a problem with my telephone line and it might cost me 129quid to fix. Considering my Talktalk fibre optic…
BT Trying to increase Broadband monthly fee while still in contract
Anyone else had a letter saying that their BT Broadband is going up by £2.50 a month as from 3rd July 2016 even thought they are still within their 12 month contract? Mines not due to end until 27th September 2016. What is this? Some kind of one way contract? I'm on hold on the phone to them now.
Cancelling BT broadband, removing discount before calculating final fee
I can now get fibre in my area and want to upgrade, but what BT is offering is full price and £60 for line rental, total tv, and 52mb unlimited. I phoned up and they have advised I have 10mths left on my broadband which I pay £4 a month after discount(ADSL upto 17mb), but they say I have to pay the full price over the…
BT Broadband when you're EO
Anyone else having any problems or solutions getting BT Infinity when you're connected via EO to the exchange? i live on a main road where everyone on our road can get access to infinity apart from a bunch of four on each side of the road who run off one telegraph pole which apparently goes direct back to the exchange.…
Whatsthe best deal for one month WIFI ?
Im moving into a new build flat later in the month and the line/internet wont go live for one week of being in the property so im looking at WIFI dongles/MIFI so i can access the internet through a mobile provider to use my desktop pc for surfing the net a wifi dongle would suffice as only the pc will need wifi but looking…
Plusnet - getting a new deal
Hi all Currently with plus net and outside of my promotional deal period, so paying top whack for phone and 76mb fibre Thinking of trying to renegotiate and get another good deal, but I don't recall them being particularly interested in retaining customers when I tried a few years ago Anyone recently renewed on favourable…
Plusnet Speeds issue
I've been a loyal PlusNet customer for a number of years and have just realized after an issue with my broadband failing to connect that my upload speed had been restricted. This was a shock to me and after a second call on the 1/6/2016 i was told that when i renewed my contract in July 2015 the upload speeds had been…
Bt broadband
Hi there. Went to Bt to negotiate a new contract only to find that there was a printing error on my original contract with a difference in price of £3.50 so I phoned Bt with the outcome being they agreed that it was a printing error on their part but refused to refund the difference. Question - can they do this with one…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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