paying for fiber but not to your house

JOCK4U2NV

this may have been spoken about before, but i'm trying to find out where i stand with paying for fibre broadband but not getting it all the way to my house.

When taking out the package i wasn't informed about this when the deal was being made with BT.

could someone please help me with this issue because i'm not happy with my service that i am receiving from BT, in the senes of speed and service.

londonTiger

can you clarify?

Are you rewferring to FTTC (fibre to the cabinet), where as the name suggsgts there is a fibre connection to your cabint which is usually on your street in urban areas and then copper line from the cabinet to your property.

I understand in rural areas the cabinet could be a good couple of miles away.,

JOCK4U2NV

yes that is exactly what i'm talking about FTTC, there are two cabinets in my area which are both over 0.5 of a mile away.

i know its not a lot but my but i wasn't aware of this at the time, and my broadband speed isn't very good.

Lorian

Think yourself lucky my cab is over twice as far.

JOCK4U2NV

thats not good,

so what has your provider said about it.

also my partner seen martin lewis chatting about this issue on the programme THIS MORNING, but i can't find anything on the internet about it, nor on here in any of the forums.

Marmaduke123

Only Virgin has fibre to your house.

Lorian

JOCK4U2NV wrote: »

thats not good,
so what has your provider said about it.

Not sure why I'd speak to them about it. The attenuation and corresponding sync speed is what I'd expect given the distance an the current FTTC technology. I could move I suppose.....

littleboo

Marmaduke123 wrote: »

Only Virgin has fibre to your house.

Well, limited if any at the moment. The existing Virgin Media network is also a hybrid fibre network, they use copper coax from the fibre cab to the home. They have recently announced that as part of their network expansion, some areas will get fibre to the home, but thats new.

littleboo

JOCK4U2NV wrote: »

yes that is exactly what i'm talking about FTTC, there are two cabinets in my area which are both over 0.5 of a mile away.

i know its not a lot but my but i wasn't aware of this at the time, and my broadband speed isn't very good.

You should have been given a estimate when you signed up. What was it and how do your speeds compare ?

gmafunesm

I think you have a problem if you rely on the sales people for advice on broadband speeds they quote from generic jargon on there screens and don't really understand. Even though I have a higher than average understanding of networks they refused to accept that they may have been wrong and check there information needless to say I went else where. But to be honest I find a lot of these companies promise big and deliver little.

VisionMan

JOCK4U2NV wrote: »

could someone please help me with this issue because i'm not happy with my service that i am receiving from BT, in the senes of speed and service.

Why, what are you getting and what did they promise?