paying for fiber but not to your house

JJ_Egan

BT have not sold you Fibre to the house .No place does it say its to the house .

As above post your details or use your BT members help/ community forum .

On new estates the fibre may well be laid to the home for the New BT Service .

cajef

Marmaduke123 wrote: »

Only Virgin has fibre to your house.

Incorrect, here in Cornwall many properties including mine for over two years have FTTP (Fibre To The Premises) and I am not talking about Virgin.

VisionMan

cajef wrote: »

Incorrect, here in Cornwall many properties including mine for over two years have FTTP (Fibre To The Premises) and I am not talking about Virgin.

Administered by

BT Retail Consumer for fibre, Andrews & Arnold Ltd and Zen Internet.

I pay £17.50 for FTTC Unlimited BT Infinity 2, at speeds of up to 80Mbps (I get 74). Zen are offering FTTP at those speeds for £30.

Sometimes the grass isn't always greener.

And the OP still hasn't said how his service falls short over what was promised....

kwikbreaks

Possibly he won't because with a half mile to cab the promise wouldn't have been very high at all...

cajef

VisionMan wrote: »

I pay £17.50 for FTTC Unlimited BT Infinity 2, at speeds of up to 80Mbps (I get 74). Zen are offering FTTP at those speeds for £30.

I get similar speeds on a 80/20 Mbps connection for £22.49 with Plusnet, FTTP is the only fibre option in my area, if I also had my phone with them it would be £19.99.

steveE2

VisionMan wrote: »

Administered by

BT Retail Consumer for fibre, Andrews & Arnold Ltd and Zen Internet.

I pay £17.50 for FTTC Unlimited BT Infinity 2, at speeds of up to 80Mbps (I get 74). Zen are offering FTTP at those speeds for £30.

Sometimes the grass isn't always greener.

And the OP still hasn't said how his service falls short over what was promised....

cajef was stating that Marmaduke123 was incorrect when saying "Only Virgin has fibre to your house." and that in many places true FTTP is available,mainly from BT retail but also others like Zen,AAISP as you mention.

Then there are the Fibre providers such as Hyperoptic,Gigaclear and B4RN available in certain areas of the country all offering true FTTP.

You cannot really compare your £17.50 FTTC to Zen as you have negotiated a special price with BT.Standard pricing is £30-32 for Infinity 2.(same as Zen)

I only managed to get BT down to £20 a month for Infinty2(only been customer 2 months) but my brother who has Infinty 3 (220Mb/20) got an £8 per month discount and he was only paying £25 so is now paying £17.00 on a 24 month contract.

And the OP still hasn't said how his service falls short over what was promised..
With 9 posts in 9 years and 3 of them in this thread it could be a while.

Terry98

kwikbreaks wrote: »

Possibly he won't because with a half mile to cab the promise wouldn't have been very high at all...

Very interesting graph.

I am in a similar position to the OP and was told I would get up to 38Mb .......I am only getting 7Mb.

I thought we were very near a cabinet but it turns out there are different cabinets for fibre.
Anyway 7Mb is better than 3Mb and I got a similar deal to ADSL for the first 12 months of an 18 month contract.

lee111s

The type of cabling matters too. Aluminium is considerably worse than copper at conducting xDSL signals

jas88

"up to 38" means they install a link which could do 79 Mbps on a really good line, then limit it to about 40 Mbps for cost savings. It's a shame the original poster doesn't mention the actual speed he's getting: it could be a fault of some sort that BT could fix (it sometimes happens that the line is damaged or badly configured), or a bad service from BT as ISP (getting slow at busy times), or perhaps he just expected more speed than is possible on that line.

If you've got the line installed already, BT's checker will tell you roughly what speed they think you should get on that particular line (based on which cabinet you're connected to, and how far away that is) - without that, it's largely a guess. (There are two cabinets serving my street; as it happens, I'm connected to the further one, but still get full speed.)

I have what most ISPs are now required to market as "up to 76 Mbps", which actually runs at 79 Mbps because I'm right round the corner from the cabinet - the current rules are really quite silly IMO, allowing them to lie about it being "fibre" despite no fibre ever actually entering your property, or even your street in most cases.

For most of us (i.e. anyone not in the few FTTP areas) we are sold "fibre Internet", which is a lie but apparently one they are permitted to get away with; it's going to be interesting to see how they deal with selling real fibre products in the future, distinguishing it from the fake fibre they mostly sell now...