Sky HD box keeps sticking/freezing

cherydee

Our Sky HD box keeps sticking/freezing and it's a right pain having to keep unplugging and plugging in again, it's happening most days now. We had the same problem a couple of years ago and sky replaced the dish outside and our HD box, but to be honest I think it's happening more now than ever. Does anyone else have this problem where it freezes and it won't move, unable to change channels or do anything unless we switch off at wall and reboot.
Any suggestions what could be causing this, could it be our sky card ?

mum2one

We have the same problem with ours, - average 2 or 3 times a week, I think its the general box, as I have multi room and never have this problem with the extra one.

It may be worth getting them to replace the box (it could be they use refurbished boxes) x

parttimeskint

On a Sky+ HD box, and a Sky+ box! all of the programs are streamed off the hard drive. That's how you can rewind the TV. It's just a hard drive and can become fragmented from recording, deleting, rewinding, pausing, and so on. Eventually this will cause freezing and jumping and stuttering of the picture as the drive struggles to read or write the fragmented data. Just like a computer, you can defragment the hard drive on the boxes by doing what is called a planner rebuild.

Go into the menu, highlight settings, and then go down to highlight the picture tab. Once there, press the following in order. 0, 1, Select. This should give you acces to an install menu. Scroll along To Rebuid. Once highlighted it will expand to Sky+ Rebuild. Press select and follow the prompts.

This will defragment the drive. It doesn't remove recordings or anything on the planner either. It wil reboot the box once done though so don't do it if you are recording something or if you are about to record something as it can take a few minutes to boot back up.

Hopefully this will cure the issue for you both.

almillar

^ If this helps good. If not, the hard drive might be faulty (will show up more when you try to watch recordings).
The other common fault is power supplies, in older boxes anyway, which will give lots of random errors.
If you don't fix it yourself, phone Sky and tell them you're leaving, they might try to book an engineers visit and charge you for it, but you should be able to get a replacement, refurbished box out of them...

Browntoa

its also worth going to the planner , tab along to the deleted tab and then delete everything there (it doesn't actually delete things properly , it just removes it from the main planner when you hit delete )


then reboot