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MSE News: Plusnet hits customers with price increase - how to beat the hikes

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Plusnet is to hike its home phone and broadband prices for a second consecutive year...
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'Plusnet hits customers with price increase - how to beat the hikes'

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'Plusnet hits customers with price increase - how to beat the hikes'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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I was having issues and contacted plusnet about my upload speed (which shouldn't affect most people much) it had been cut from 10mbps to 2mbps without warning. I use my internet to transfer files for business purposes so this does affect my usage greatly.
The tech guy was able change my connection back to normal after complaining. But this change has caused more problems than it should have, streaming content on netflix and iplayer has been troublesome since the change although browsing hasn't been affected.
Apparently the changes have come from BT who provides their service who have demanded that they only have 2mbps upload speeds on their 40/02mbps fibre service and 80/10mbps download/upload on their unlimited fibre service. These speeds used to be 40/10 and 80/20
Now, where to jump to next...
Thanks for mentioning this, just checked and the same has happened to me. Luckily upload speed isn't as important to me but if this is going to be combined with an increased bill I'll be looking elsewhere, waiting on the email/letters now.
What happened was PN changed from offering 40/10 to offering 40/2 but provisioned new customers who should have got 40/2 with 40/10 and now they are correcting that. IMO they should have just left existing customers as they were and just corrected their new customer provisioning.
There are some who had 40/20 before the change complaining of downgrades but I suspect they took retention deals so PN regard them as new customers given 40/10 in error.
Can't imagine they'd be able to get anywhere close to matching that.