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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Bought items from Facebook Marketplace
I bought 7 seater sofa from facebook market place and paid them price for 7 seater by cash. When I opened the packaging, it was 6 seater sofa instead of 7. I contacted the company , they spoke to me 1st week and promised that they will deliver and extra seat which was missing or will give the refund. Now they have stopped…
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Warranty
Hey hoping someone can give me some advice ? I purchased some bifold doors through a distributor for KORNICHE which where installed as part of an extension and signed off through building regs back in 2022. Earlier this year I noticed an issue on one of the glass panels of what I though was condensation on the outside…
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House insurance claim.
I recently tred to get out of my patio doors, but the key would not turn, I asked a neighbor to try, but they couldnt help either...so it seems that the lock has broen, as key would not turn. The patio doors lead out to my back garden, and as I having a new awning fitted soon, needed the doors to open, (not been opened…
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Retailer asking for independent report in line with SAD FART
Hi, my husband purchased a designer handbag as a birthday gift for me in February 2023, the bag is for occasional wear and not every day use. The magnetic close clasp has broken therefore bag not fit for purpose and I dont feel it has lasted a reasonable time. I contacted the retailer Flannels for repair who have advised I…
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Restocking fee from online purchase
Hi, On Friday I ordered a kitchen mixer from a company I found online, however when it arrived yesterday, I realised it was way too big. I contacted the company and asked to return it and order their smaller version. I was told that I would need to pay a 30% restocking fee but as a gesture of goodwill they would reduce it…
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Amazon sent an empty box and refuse to refund my £663
I placed an order on 4th January for a Ryzen 9 5950x CPU for my partners birthday on Amazon Prime. We use Prime regularly and have spent thousands on there. The delivery driver delivered the Amazon parcel on 7th January. For more expensive items you now have to give a passcode upon delivery. I wrapped the box up for the…
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Missed Nat Ex Coach due to Uber
Before I file my complaint to Uber wondered if people can help me distill the key points to include based on the below situation. On Saturday had a coach booked from Birmingham to London departing 07:15. Requested Uber at 06:30 for 3 adults a baby. Journey estate of 8minutes on Uber app. No luggage only a wheelchair and…
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Argos refusing to refund Fitbit that is unusable
I bought a Fitbit Inspire 2 for my daughter last week from Argos. You need a Google account to set it up but it was not possible with her account. Only the Fitbit Ace kiddie options appear in the app. After much Googling it seems that adult Fitbits will not work with supervised Google accounts (where you can set time…
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Everest administration
I recently paid 85% of an order for a door from Everest. I have just had an email from Anglian windows to say they will be taking on the customers from Everest after they went into administration. Do I have to go with Anglican or can I cancel the order and get a refund on the money I paid to Everest. I paid through a…
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Inaccurate description on website
We recently had a delivery to the value of several thousands for some oak engineered flooring. The narrative on the website stated: "In each pack you will get 5 fixed length boards. You'll also get 2 starter planks measuring a minimum of 500mm in length. We include these to help you start laying your floor and to ensure…
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Tesco broke my phone
I wonder if anyone can advise please. I bought a phone from Tesco and at the time of purchase asked them to insert the SIM card. Last Friday, I couldn't release the SIM so went to the store and asked them to assist. The staff member used a screwdriver to try and release the SIM and chipped it. He said they would send the…
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Consumer rights for fitted furniture in the home
We decided to upgrade a home office and used Hammonds to supply and fit the new furniture. We were duped into signing the contract by the surveyor who promised the furniture could be installed in the colours we had selected. We felt the design documents were not detailed and were promised we would receive all the details…
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ASDA COMPLAINTS
Hi. I am trying to complain about Asda Click and Collect. I emailed my complaint to an address I found in this forum but have not yet had a reply. Has anyone had any success complaining by email or by writing to Head Office?
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Partial refund advice
Hi I am potentially seeking a refund for a product that I purchased about 10 months ago. It broke after 5 months and went for repair and has now broken again. To cut a long story short I suspect they may be difficult with me asking for a refund, they've already advised that only a repair or partial refund is on the cards.…
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Parcel posted someone elses front door.
Parcel listed on royalmail track and trace site 'as the address was inaccessible parcel but included has photo of someone elses front door. can anyone tell me who i need to contact plz? their web site doesnt really help.
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Mediation before Small Claims COurt
We are taking someone to Court over non payment of rent and bills over a significant length of time. In our statements we both agreed to mediation however today, we received the Notice of Allocation to the Small Claims Track (Hearing) with no mention of mediation, just a court date. Is this correct?
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Seller requires undelivered product to be returned to them before refunding me - What can I do?
Hello, I have recently purchased an expensive (>£2,000) exercise bike. I purchased this online on the 2nd of May with a credit card, with a delivery date set for the 2nd-3rd of May. According to DHL tracking, the bike has been dispatched, and I have repeatedly been told by the tracking system it will be delivered today,…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Furniture delivery slipping
We ordered some bedroom furniture from Furniture Village at the end of March. As their standard delivery was quoted as 8-10 week we asked if there was any chance it could be delivered in 3 - 5 week, the sales person checked and said that delivery in that time frame was possible, so we ordered the furniture on that…
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Seller didn’t declare car written off
Hi. I bought a car I’d seen on eBay. Seller didn’t declare an insurance loss. I paid for a car-check full report, it came back clear. The seller is registered as a business seller (main business is not car related). The car HAS been written off and seller is ignoring me. questions: can I sue seller? can I sue car-check? I…