Bought items from Facebook Marketplace

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kul23kaur
kul23kaur Posts: 1 Newbie
in Consumer rights
I bought 7 seater sofa from facebook market place and paid them price for 7 seater by cash. When I opened the packaging, it was 6 seater sofa instead of 7. I contacted the company , they spoke to me 1st week and promised that they will deliver and extra seat which was missing or will give the refund. Now they have stopped answering my calls now. Neither they have delivered the missing sofa sear nor they have issued the refund. What can I do now?

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  • Aylesbury_Duck
    Aylesbury_Duck Posts: 14,138 Forumite
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    Do you have the company's address?  If so, write to them and ask for the correct sofa or a refund within 14 days or you will take them to court.

    If you don't have their address, you're stuck unless you can do some detective work on their facebook page and work out how to reach them.
  • elsien
    elsien Posts: 32,916 Forumite
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    edited 8 May at 2:26PM
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    How can a sofa have an extra seat added? Or do you mean this is a set rather than a single item?

     Sorry, I know this doesn’t answer your question, I’m just intrigued.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 14,138 Forumite
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    elsien said:
    How can a sofa have an extra seat added? 
    This is facebook marketplace being talked about.  Anything's possible!
  • born_again
    born_again Posts: 14,711 Forumite
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    Something like one of the corner units. which come in parts.
    Life in the slow lane
  • LightFlare
    LightFlare Posts: 578 Forumite
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    edited 8 May at 3:56PM
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    It would depend on the definition of “7 seater”. 

    Does it have 7 seats or seat 7 people?

    Mine has 2 seats but easily seats 3 people

     Could the OP link the listing ?
  • sheramber
    sheramber Posts: 19,328 Forumite
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    Is it a sofa made up of  units which are pushed together?
  • Ectophile
    Ectophile Posts: 7,377 Forumite
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    If it's Facebook Marketplace, you're lucky you didn't get a deckchair.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • RefluentBeans
    RefluentBeans Posts: 941 Forumite
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    Hi OP - as you paid by cash, presumably you know where they are? Or was it delivered to you and paid in cash on delivery? 
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