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MSE News: Got a text, email or letter from the Met Police? Don't ignore it
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it. You may need to take action to protect yourself from fraud. Read the full story: 'Got a text, email or letter from the Met Police? Don't ignore it – you may…
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What are my consumer rights
I bought a 1-piece rain suit for my cycle commute to work. Upon initial use it felt like it wasn't doing the job of keeping the rain out and this was confirmed with subsequent use so within 3 weeks of delivery I emailed the merchant to let them know and they asked I return it to them. This was the beginning of December,…
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Sportsdirect - address change issue
I'm after some advice. I recently moved home so have a new address. I purchased some footwear through Sportsdirect. During the buying process I was waiting to add the delivery address to make sure it was the new one. I got part way through the process expecting the next screen to ask me for a delivery address but this did…
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Uk auction site short delivery
Hi all, I won a auction for 30 jars of a branded face cream, Paid for the goods and delivery. When the goods came on the 14th March in shrunk warped box there was only 22 jars in the box(8 jars short) I immediately took a pic and sent email to the company pointing out the short delivery, I got no reply, I sent a further…
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Broken washing machine
Hi. We bought Samsung washing machine in July 2021 for £369 . It stopped spinning in June 2023, just still in warranty - unfortunately we didn’t register for the 5 yr extended warranty. The AO website advised us to contact Samsung . Samsung came & I think replaced the motor & PCB board. 6 months later it lost all power mid…
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Broken dishwasher 9 months old
Hi I purchased a dishwasher from currys August 23 and its had numerous intermittent faults then it developed a major fault 4 weeks ago so booked in with a engineer because its under warranty. Took the day off work and the company rang me an hour after engineer was supposed to be arriving and said he was sick and…
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Deposit nearly two years old
In July 2022 I placed a pre-order £30 deposit with a model shop in Sheffield, the balance (£100) to be paid once the model was available. At the time they quoted delivery (as far as I can remember) as something like Q4 2022 to Q1 of 2023. They are now quoting possible delivery as Q2 / Q3 of 2024 and say that I cannot have…
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Scam help
I’ve been really stupid and feel,like an idiot. A friend was buy concert tickets from someone on Facebook. She showed screenshots to my friend of the tickets and said the transfer would be done through ticketmaster. The person was selling 4 tickets. My friend wanted 2 and I said I’d have the other 2. I sent my friend £310…
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Advice Needed - Card Declined Transaction Debt recovery
Purchased Petrol value £20.01 tapped the card reader and left the store. 4wks later received a Notice of Enforcement for £65.01 stating I drove off without paying for fuel. I contacted the Garage who have CCTV evidence showing me tapping the card reader. At no point did the Cashier say my card had been declined or ask me…
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Rights to refund on undelivered items
On Saturday I went online and bought a watch from H Samuel. I purchased the watch with the express delivery option and was told I should expect delivery on Wednesday (regular delivery was following Saturday). We got to Wednesday and nothing. Not a word from the retailer. The website still my item is being packed and made…
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Refund not issued, is there anything I can do?
I purchased an item for my teenage son from NVLTY and had to return it (too small) using their service and the label they provided - returned on day 9 after receiving and they confirmed in writing they received it, tracking also says delivered two days later, on 22nd March. Ever since then I emailed them almost daily…
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Static caravan purchase
I bought a static caravan on a holiday park in 2022 for £58000 and just found out that they purchased it from someone who was upgrading to a newer one for £44000 I'm just wondering if they were allowed to put so much price on reselling a caravan
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Goldsmiths lost my watch
Help! Goldsmiths sent away my (rather expensive) watch for a service and have lost it. It was a present and holds sentimental value. The brand no longer do that watch and the nearest ‘like for like’ is triple the price. Where do I stand?
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MusicMagpie not paid
Hi all i sold some media to MM they emailed me on the 12/04/24 telling me they received it and I will be paid the next working day (which I assumed would be Monday 15/04/24) when I check my account it still says we have received your items once checked payment will be processed i sent an email on the 15/04/24 to MM and…
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Unexpected extra charge for hotel breakfast on booking.com
We used booking.com to book a hotel for 4 (2 adults, 2 children) with breakfast. Booking.com sent us an order confirmation which said there was about 6 euros city tax to pay at the hotel but didn't show any other charges. On arrival the hotel said it only included 2 breakfasts, and we had to pay for 2 children's breakfasts…
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Four year old Volvo leaking
My 4.5 year old Volvo has developed water ingress from the sunroof. The dealership are repairing the failed seal. Should I really have to pay the full cost of the replacement? I did not expect a top of the range XC60 to develop such a fault so soon in its life! Many thanks for any advice on this.
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Bill after over 2.5 years after private operation
Hi, I had a major operation in a private hospital covered by insurance in June-21. The hospital contacted me in March -24 saying I still have a bill (around £100) to settle for outpatient medication. This is technically correct as my policy doesn’t cover out patient medication but can they bill me out of the blue nearly 3…
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Consumer rights delays to building materials
I ordered wooden cladding in February this year. The estimated time for delivery was 6-8 weeks. Having waited 10 weeks for delivery, my most recent conversation with them I was told to expect at least another 8 weeks, due to supplier delays. What are my consumer rights here? I've been told that a) they consider the…
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Right to reject approved used car from main dealer
Hello Everyone, I'm seeking advice regarding my rights to reject a vehicle I purchased. I bought an approved used car from a well-regarded dealer in the South of England. At the time of purchase, I noticed several defects and promptly informed the dealership. These included an engine rattle, issues with the battery not…
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Booking/Admin fee refund?
I recently bought tickets to a concert. That concert was then cancelled. So my refund is being processed. However the refund is not for the full amount, they dont seem to be willing to refund the "admin" fee. This seems really wrong to me. Is this right?