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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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MusicMagpie have my money but have no record of my order. Any of you had probs with them?
so my husband ordered a refurbished watch from musicMagpie. The money went through on our credit card, we had an order confirmation email, and the order was shown on his musicMagpie account. It hasn’t been sent. It’s still showing as pending. Contacted musicMagpie, told them the order number , they say they have no record…
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WARNING and help?: Debenhams and daylight robbery /misselling protection
I was shopping at Debenhams online and upon checkout a delivery protection fee of £15.99 was added to my order. I did not realise this until I had checked out and paid, despite carefully reviewing my order before placing it. It must have been a ticked box somewhere, Debenhams describes this charge as optional, but I never…
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Trip.com traincard
Did anyone else make the same mistake as me and buy a Trip.com ‘traincard’ as it was listed with the ‘railcards’ then realise it only gives a 4% discount and only if you buy tickets through Trip.com? I requested a refund as soon as I realised but it’s been refused. Feeling silly and disappointed🤦♀️🙁
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Secure Legacy will writing
I live in Gozo but I need a UK will. I must say their service is excellent. Natalie called me from the UK and talked me through it for an hour. Their initial fee is £47.
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Shoddy Service from Fortnum and Mason for gift
Morning, I ordered a gift from Fortnum for a friend of mine (it was a thank you), when it arrived she was very happy with what had been delivered - however her Daughter knew what i had sent to her mum and asked where the wine and such was - it was then that they realized that the wrong order had been sent to them, although…
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Wilko online
Shopped online with the new Wilco online website, the Customer services advice leads nowhere and there is nobody to email phone etc. Bit miffed when only partial order arrived with no paperwork and unable to contact the new company.
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Barclays Avios Rewards account
Hello All, Just thought I would share my experience of a recent issue with the Barclays/BA Avios rewards account. Having signed up for and paid my £12 per month for this account I received my Avios points and my cabin upgrade voucher after the 12 month initial period. Guess what? Trying to use the upgrade voucher is almost…
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Boots Online - Failed Verification Checks!!
Myself, family members, friends of mine and even work colleagues have been experiencing issues with placing orders on Boots Online. It doesn’t matter which payment method is used debit card, credit card or even trying to pay with Boots Points that have been earned! The result is still the same. An email saying that the…
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Winter Fuel Payment
I got a letter today from the DWP telling me that I'm getting a Winter Fuel Payment of £200. Hip, hip, hooray! I'll use the money to increase my shareholding in Drax, the power generation company. However, the payment is only a short-term gain. I'm informed in the letter that if my pre-tax income is above £35k (it is) then…
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Just answer a clever con
I wanted advice about the value of my silver candlesticks. As a result I Google searched and just answer responded. Like the others I assumed the £5 was a one off payment and the ‘expert’ responded so quickly I had not time to do further checks. She seemed helpful and asked for pics. I said “I don’t want to pay any more…
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Boots and their advantage card
I have a card and received an email recently saying that unless I used the card before Dec 31 I would lose my points. At least they gave me due warning. I went to a store and attempted to buy something but the card did not work. It was loaded to Google Wallet. The assistant was unhelpful resorting to "Can't you understand…
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Church side Developments Wolverhampton ( Empire property Developments )
I brought two off plan flats which took nearly 3 years to complete, but I have had a nightmare getting a mortgage due to ground rent provisions and insurance. 5 lenders have pulled out and I now stand to loose £50K deposits and have spent £22k in fees and commission. Being new to this type of buying I can now only give…
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Wine Drops con
I responded to a Facebook ad from a company called Wine Drops who were offering 6 bottles of wine, delivered, for £39.99. I paid the amount on my Santander credit card. I was a little suspicious when I didn't receive any follow up by email with a receipt but didn't follow this up. My only communications were from the…
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Moved: Moved to British Gas extortionate monthly fees - vulnerable, adult with disabilities.
This discussion has been moved.
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Report 'sorry for unusually high call volumes' recorded messages
I have just tried to use this reporting facility, but it is limited to certain sectors, specifically it does not include the Citizen Advice Bureau's Consumer Advice Line.....lol! This response is endemic for soooo many organisations, some going as far as saying that they are doing everything they can to deal with your call…
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Further charge after receiving a FINAL bill including a refund when switching supplier from OVO
I recently switched from OVO to Outfox. I filled in all of the details as requested by both companies and everything appeared to go smoothly. I am on a smart meter but submitted readings to both parties I received my FINAL bill from OVO on 28 October and there was a refund of £418.27. Today I received a further bill from…
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Can't afford new passport
I live on a War pension and Universal credit pays my rent , there is no spare money for £110 to renew my passport which is my only ID suitable for banks, forms and benefits ect. How can there be a situation where you need ID to function in life but you can't afford it ?
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Where do online purchases go between 'dispatch' and received by delivery company?
I ordered an item from Debenhams on 10th Oct which, according to their website, was dispatched on the 15th. Every day since when I use the 'track you order' link it takes me to the 'Evri' page which says 'we are expecting your package, we will let you know when we have it'. I can't help wondering where parcels go in…
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Think twice about buying Eufy S120 Solar Wall Light Camera Black - my experience / warning
I bought this last year and it was fine until autumn /winter came and then it started to have problems charging, Eufy were of no help and it was out of warranty. The issue is that around this time of year i.e. November the strength of the sunlight is not enough to charge it therefore it automatically shuts off leaving you…
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Administration Charge when booking Cinema and other tickets online
I've just booked some cinema tickets online and been charged an extra £4,(£1 per ticket) for the privilege of doing so!! Has this ever been challenged before? We are pushed to book online as it saves on staff at the venue taking money and are then charged an admin fee for doing so. Cinemas are not the only trade that do…
