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Currys complaints
Hi does anyone have any idea of currys complaints policy, an email address to raise a formal complaint with or any other advise to get a response?
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Wedding Venue Refund for Bad Service
I recently got married and I'm unhappy with the service provided by the venue. I've listed all my concerns in an email and they have responded offering me a refund of £750, this equates to 8.7% of the cost. Although some of the poor service on the day are trivial, a major factor is the heating in the ceremony and reception…
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Agoda cancelled our booking and failed to provide alternative accommodation.
We booked 2 hotel rooms on the 28/9/23 for a stay in Singapore September 24. We have all out flights booked, tickets to the F1 and have spent a considerable amount of money.We received an email last week telling us they could no longer accommodate us and we either took compensation of $190.72!! Or allowed them to find us…
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Buyer claiming goods are faulty
Hi If there are posts that already refer to this situation, please direct me. I sold a wine cooler fridge on FB market place. Description was, good-like new It was in fully working order and was being used prior to selling Buyers collected item in horse box, tilting the fridge to get it in Buyers have said the fridge isn’t…
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Shop refuses to refund on faulty Vapes
Morning all This isn't something that affects me as I don't use them but my local shop (a Premier shop) has a notice up which says & I quote "Please be aware, we do not offer refunds on any vapes even if they are faulty. If you don't like it, don't buy them". Are they allowed to do this? I know there will be people who use…
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VAT - Can A Sole Trader Unregistered for VAT Charge VAT on invoices?
VAT
question… Can someone
describing themselves as a sole trader charge VAT on an invoice when they are
unregistered for VAT? The issue
is I’ve been charged VAT on an invoice. The sole trader claims he doesn’t have to be registered but can still
charge me VAT? I’m aware
of the threshold that has to be met before a sole…
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Few questions regarding Small Claims Track
Hi all, A brief rundown of my situation: I purchase something online back in December, the seller never sent the item and wouldn't respond to emails. Blocked me on social media when I messages asking about my item. After months of trying to get my money back I sent them a Before Claim Letter which they ignored - So I made…
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Supermarket delivery didn't arrive, they claim it did
It looks like Sainsbury's have decided to have some fun with me. It seems like there are a number of ways I can proceed and I wonder if anyone would care to recommend their favourite? I have tried searching for this situation but nearly all references to supermarket grocery deliveries are about smaller problems - missing…
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Help! EE dispute with Comm Ombudsman then went to debt collector
Hello Hope someone might offer some advice here. I am currently in dispute with EE regarding my final bill (long story, they told me wrong info, I paid too little according to them, then they chasing) - but now I find that while the case is still open with the Communication Ombudsman they have referred my case (with…
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Think I might of been missold a cooker
Hello I brought this model hotpoint hdm67v9cmb It says it has a feature called The hydrolytric Diamond clean uses steam to make cleaning easier, you can just wipe the dirt away However I checked other retailers and they say the same thing But the cooker does not have it as videos show you put water on the bottom and select…
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Cancelling furniture order
Hi everyone, I don’t know if you can help me, but I’ve got a question basically we bought a couple of furnitures from a store which they build in Turkey and then sent to the UK, after about two or three days we asked to cancel the order because we couldn’t wait about three months for them to send it and found one elsewhere…
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ASDA COMPLAINTS
Hi. I am trying to complain about Asda Click and Collect. I emailed my complaint to an address I found in this forum but have not yet had a reply. Has anyone had any success complaining by email or by writing to Head Office?
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Online Shopping - Rights?
Hi everyone I’m looking for advice. I purchased an item from a company called Luxxshapers. I paid online with RBS Mastercard debit card via Shop. The item has arrived but I want to return. The site says that returns must be agreed via their email and items sent without prior agreement will not be accepted. They are not…
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Carpet SCS
I had all new carpets from SCS 13 months ago. i called the fitter back a month ago to have a look at them as the wear on the carpets were terrible. Upon looking at the carpets and peeling them back he found delamination of the carpets. He kindly sent the photographs off to head office with an email to say that the wear of…
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Computer device is not the right one but had to take off security sticker to find out, refund?
This is rather irksome. I paid for this which is around 60, more than most others, because I did specific research as to whether it would be compatible whereas others seemed less so and this one seemed to tick the boxes. When I get it I plug it in and find out is it NOT doing what I want it to. No point discussing the…
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Warranties are they useless ?
Hi Bought a composite front door 2 years ago. 25 year warranty The beading and seal around the long thin window is cracking and coming away Sent photos to the firm, the manufacturers will send the new parts, but the firm we bought the door from want £50 for their fitters to put it in place Should we pay ???
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House insurance claim.
I recently tred to get out of my patio doors, but the key would not turn, I asked a neighbor to try, but they couldnt help either...so it seems that the lock has broen, as key would not turn. The patio doors lead out to my back garden, and as I having a new awning fitted soon, needed the doors to open, (not been opened…
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Missed Nat Ex Coach due to Uber
Before I file my complaint to Uber wondered if people can help me distill the key points to include based on the below situation. On Saturday had a coach booked from Birmingham to London departing 07:15. Requested Uber at 06:30 for 3 adults a baby. Journey estate of 8minutes on Uber app. No luggage only a wheelchair and…
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Retailer asking for independent report in line with SAD FART
Hi, my husband purchased a designer handbag as a birthday gift for me in February 2023, the bag is for occasional wear and not every day use. The magnetic close clasp has broken therefore bag not fit for purpose and I dont feel it has lasted a reasonable time. I contacted the retailer Flannels for repair who have advised I…
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Argos refusing to refund Fitbit that is unusable
I bought a Fitbit Inspire 2 for my daughter last week from Argos. You need a Google account to set it up but it was not possible with her account. Only the Fitbit Ace kiddie options appear in the app. After much Googling it seems that adult Fitbits will not work with supervised Google accounts (where you can set time…