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Mis sold fragrance
I went into Boots and asked to smell a couple of perfumes. I finally decided on a Jean Paul Gaultier one. The lady took out a packaged one, put it through the till and in the bag. It was a present for my partner which I gave to him that midnight. When he opened the tin I saw it was the wrong coloured bottle. The…
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Unsafe swing set
We bought our son a swing and slide set from a well known brand for his 5th birthday in April. A month after his birthday (last week) several of the screws failed in the slide platform structure. The top wooden railing came off as the screws snapped as our son leaning on it. He flipped over the top and fell 8ft landing on…
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Small Claims Case
So I had a thread about taking a man to court for not paying the final invoice. My Claim for the money was stopped quite soon into the case because- He wrote two texts after he did the final payment- I've sent you- £420. All details in the receipt. Then a text one minute later saying- Payment sent in full and final…
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XDP delivery nightmare
Ordered £250 worth of goods from The Range using my credit card. They sent my goods via XDP. When they finally turned up they only had 1 of 2 packages. The driver rang the depot and was apparently told not to deliver package 1 because he can only deliver a whole consignment. He promised to return 'later' that day. 3 days…
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Submitting a small claims online vs paper form, help!
Hello, does anyone know the best way to submit a small claims? (England) I downloaded the N1 form and filled it out. In the brief description, I put a brief desc like 'I hired fred the builder, fred the builder screwed up a bunch of things, I seek the cost of rectifying fred the builder's work' Then in the particulars, I…
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Falled for a scam - can I get my money back
I bought something on the internet after a google search - cost of £59.99 via a shopify shop on my Amex on Monday. Received the standard receipt email and was able to track progress until last night and now the link doesn't work nor does the link tot he store. I went to the original website, none of the contact info works…
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Charge for using debit card payment
I recently had a small job done at a garage. I was asked to pay the £40 in cash, but I asked to pay by debit card as I did not have cash. I was told that I would be charged £8 for this method of payment. Is that a little high?
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Item ordered is too heavy for advertised use and too heavy to return - what to do?
Hi all - I'm having my bathroom refitted by a building team I've recently ordered a bath shower screen (the hinged variety that sits on the edge of the bath) from Victorian Plumbing for £370. The courier delivered it to be entrance hall where I opened the box to check for damage and all seemed fine. It was time for the…
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Confused about Consumer Rights Act?
Edit: incorrect acronym Just read the legislation and I see that if an item breaks within 6 months we should be able to get it repaired, but if it's within 6 years, a partial refund. However I have always operated under the thought that everything bought in the UK had an automatic 1 year warranty, and my having no idea…
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Dishonest offer from groupon
I currently have a dispute with Groupon and would like advice about whether I have any sort of case. As background I used a Groupon link to book qualifying purchase - a ferry crossing with P and O costing at least £200 - on 29th March 2024. I was informed that in could take up to 90 days for the purchase to be verified…
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Franchise Refusing Refund
In April I paid for 10 sessions with Laser Clinic and received one. The clinic I went closed it's doors with no warning and six weeks ago Laser Clinic contacted me to say they would move me to a different Clinic. This was after my appointment was cancelled with no warning! I have asked for a refund for the nine sessions…
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Made to measure blinds
Ordered made to measure blinds on internet and they’re not of the quality we expected. The samples only showed you the things inside not the external mounts that fit to the glass. I’ve said we like to return but they say we can’t. Only order new ones at a discount. Where do we stand. I cited consumer rights and they said…
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Orthodontic Finance Agreement
Hi, have tried to search for a similar question in the forums but it's very specific! I am signed up to a finance agreement for some orthodontic treatment and I want to quit this orthodontist. I'm not super happy with my orthdontic treatment for a few reasons. I have had an ear operation which means on one side my hearing…
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T&C just changed
How can I do if a website suddenly changed their return period? It was 28 days, and they just shortened it to 14 days. I'm sure this change was made these few days, because I happened to return another order, which the original date of purchased was 2 days away from this one. Another order was accepetd by their return…
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Music Magpie (Rental)
Last year I rented a Samsung Galaxy Note 20 from music magpie, everything was going well until April of this year, I checked on my account only to find that no rental payments had been taken since Feb, I contacted Music Magpie to advise them of the rental payments as they had not sent me any text message or email to advise…
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Coole Swan Refund Issues
I just wondered if anyone on here I’d having issues claiming the refund for Coole Swans latest offer of money back if not satisfied? The webpage used to claim is showing a fault so I can’t proceed and Coole Swan or the promotion team running the offer are not responding to emails regarding the fault. I’m not the only one…
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Refund not being processed
hello! I bought a pair of shoes from Net-a-porter in March , wore them once, soles started peeling that night & I contacted NAP the next day with photos. Initial response was “this is not a fault of the shoes. Maybe bring them to a cobbler at your own expense”. I appealed that & with their agreement, returned the shoes.…
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Amazon warranty on Kindle
Recently my Kindle died with an error showing Low Battery constantly. Contacted Amazon help and they are saying it is out of warranty; it was
purchased in June 2022. I questioned this as i though electrical goods were covered for two
years regardless of what the manufacturer stated. They said it is incorrect and pointed…
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Guest house booking...
Hello, just after some advice or somebody to point me in the right direction. In March, I paid for 2 nights stay in a guest house/cottage, it was a place we have stayed in before and I booked direct through the owners website in full. Booking is for this weekend (June) I rang earlier today to confirm the booking and ask a…
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Finder's fee/ransom
Good morning, I lost a bag recently, which ended up at the location's Lost & Found office (thankfully), however, I was quite stunned when they demanded £25 for handing my own property back to me. I'm just curious if this is legal? I tried Googling, but couldn't find anything saying you are obliged to hand over a finder's…