Franchise Refusing Refund

KJaneM94

In April I paid for 10 sessions with Laser Clinic and received one. The clinic I went closed it's doors with no warning and six weeks ago Laser Clinic contacted me to say they would move me to a different Clinic. This was after my appointment was cancelled with no warning!
I have asked for a refund for the nine sessions I've paid for but they've refused because they said I gave money to the franchise which is not refundable. However seven weeks after the closure of the first Clinic they still haven't given me access to a different Clinic without me paying again.
What are my rights here? I'm continuing to contact Laser Clinic but they have stopped replying entirely. Wondering if it's a large scam company and if this has happened to others? I'm currently over £300 out of pocket!

Aylesbury_Duck

Who exactly have you paid, and how did you pay?

DullGreyGuy

What paperwork, if any, do you have?

If you paid by credit/debit card then you can potentially do a chargeback

Do you know the name of the entity that had the franchise? Have you checked what's legally happened to them? Are they in administration?

KJaneM94

I'll check my paperwork to see who I paid exactly and look to do a charge back as I paid on card. My understanding is that they just closed and aren't in administration. 

Thank you!