XDP delivery nightmare

rosie-marie

Ordered £250 worth of goods from The Range using my credit card. They sent my goods via XDP.  When they finally turned up they only had 1 of 2 packages. The driver rang the depot and was apparently told not to deliver package 1 because he can only deliver a whole consignment.  He promised to return 'later' that day.  3 days later I now notice that my consignment is tracked as 'Delivered' with a picture of my forged signiture.  The signiture is part of their social distancing (acccording their website).  I have contacted The Range and was told (after waiting an hour on the phone) that they will track down my parcel and get back to me today.  I haven't heard anything yet, but of course will give them some time.  Worried sick about whether I will get a refund because it is tracked as "Delivered". Anyone else been through this?

Thank you in advance.

discountgirl1

I just had the same thing!!! They sent a picture of nothing and a signature I don’t recognise. Trying to call the range for 1 an hour been on hold. Did you get it in the end?

born_again

rosie-marie said:

Ordered £250 worth of goods from The Range using my credit card. They sent my goods via XDP.  When they finally turned up they only had 1 of 2 packages. The driver rang the depot and was apparently told not to deliver package 1 because he can only deliver a whole consignment.  He promised to return 'later' that day.  3 days later I now notice that my consignment is tracked as 'Delivered' with a picture of my forged signiture.  The signiture is part of their social distancing (acccording their website).  I have contacted The Range and was told (after waiting an hour on the phone) that they will track down my parcel and get back to me today.  I haven't heard anything yet, but of course will give them some time.  Worried sick about whether I will get a refund because it is tracked as "Delivered". Anyone else been through this?

Thank you in advance.

Social distancing put a end to signatures. As couriers moved to taking pictures.

You will have to let the range go through their investigation, which will take a while, as they will have to talk to couriers