-
Moving to smartphone
Most of what I need is based from PC and landline so I've managed with an old dumbphone PAYG Samsung as my mobile. I only pay about £4/month landline calls mostly using an over-ride number to bypass BT landline, and my mobile is mainly used for PIN numbers! However, more and more services require smartphones, so I was…
-
True PAYG, no "monthly plan"?
Hi everyone, I'm trying to find a good old fashioned PAYG deal. I need a sim card, to add £10 to it, then put it in a spare mobile phone for my Mum to use as an emergency phone in case something happens to hers. It may never get used, which is why I don't want a monthly SIM Only plan, which every provider seems to be…
-
1pmobile/EE network down for some customers
Both myself and my OH are on 1p mobile with data boosts. Today he can't get a signal or do anything, mine is ok. He renewed his boost yesterday & got confirmation it had gone through but his phone is acting like he did not renew. I contacted CS and they said there's an issue affecting a lot of 1p customers and some EE. I…
-
Three data reward sim changes
No more 3 2 1 rates,but 200mb free remains,since the big update over the weekend
-
Replacement for Samsung A70
Currently a family member has a Samsung A70 but needs to change it. Main focus on new/replacement phone is a great camera and good battery life. Needs to be android. Any suggestions?
-
More O2 issues
Due to a bereavement I needed to migrate one of my late wifes telephone numbers on to my new account that O2 stated i needed to open to keep the number, that was duly done on 12th April, they stated it would take 10-12 days for the transfer, on 26th April the number went dead so I knew they were moving the number from one…
-
Was a service provided if it hasn't been used?
Under UK consumer law, if I order a new mobile contract, do not activate the SIM, and then return it within 14 days, can the mobile company claim a pro-rata payment for the 14 day cooling off period? Article 105 of EU Directive 2018/1972 (still British law post Brexit if I'm not mistaken) states "Where an end-user has the…
-
New EE MVNO launches: Spusu - £19.90 for unlimited 5G data / calls / SMS / 500 EU mins / EU roaming
Austrian mobile network Spusu have launched as an MVNO on the EE network.Their unlimited package looks very competitively priced at £19.90:https://www.spusu.com/spusuunlimitedEsims available. No contract or credit check - it's a recurring monthly bundle.
-
CARPHONE WAREHOUSE/CURRYS ACTING IN BAD FAITH CHANGING PUBLISHED OFFERS AFTER ORDER.
I purchased a new Google Pixel 8 Pro on contract from Carphone Warehouse (review also added for them but all Comms and decisions have been from Currys as the parent company) taking advantage of a deal which clearly stated on their website £150 extra boost to any trade in phone. I called them the same day I ordered to check…
-
THREE advertises plans without VAT - is that even legal?
Hi, I recently got myself a contract with Three for £22 per months, but when the first bill arrived, the charge was £26.40 - apparently the price advertised was without VAT, so the actual price was 20% higher. It is not a business plan, is it even legal in this country to advertise without VAT? There was no small print or…
-
New guide: The 3G mobile network switch off – what you need to know
Hi all, We have new 3G mobile network switch off guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Chris
-
Issues with O2 Complaint
Hi All, Not sure if this is the correct forum so happy to move if it's not. I've been having issues with my O2 account for several months. I logged a complaint at complaintreviewservice@o2.com but didn't receive a response. I contacted the O2 Facebook team a week later who advised that they could not find the complaint. I…
-
Leaving O2
Hi everyone, I just had a quick question. I'm on a monthly contract with O2. The billing period runs from 1st of the month to the end of the month. The bill is taken on the 12th of the month. So, my April allowance has just finished and the bill will be taken on 12th May. So, May's allowance just started yesterday. If I…
-
2024 - Keep UK Mobile Number when studying abroad for a year
Hi All, I've done some research on the forum and all questions of this type seem to be very old so I thought I'd ask afresh. I'm moving to South Korea to study for a year, I'm taking my only phone with me and will get a local SIM while I'm out there. I want to keep my UK number for when I return so how can I best do this?…
-
Lyca mobile
Does anyone have any experience of Lyca Mobile? We've been a long term EE customer and do get good signal but our contract are now up. I've looked at Sky but they have no 5G coverage where I am so checked out Lyca who appears to use EE A quick check shows EE 5Gb sim at £19 (10Mb) or £22 (100Mb) whereas Lyca is £4. 20Gb…
-
Sky mobile
I am disabled living remotly last monday my wife and I found we could not make any calls on our mob phones. Called sky several times they had no clue why except to run us through the usual tests which we did a few times. I contacted sky via twitter same routine. we traveled to our neaest sky shop who change the sim cards…
-
IDMobile - Customer Service Abysmal
1. It is not possible to call them and speak to someone, (although strangely when you are moving to them from another provider, and have difficulties online, an individual will call you). 2. Their online process for signing up is dreadful. I don't know who designed and tested their web site but they need to sort it out. It…
-
Phone contract for regular trave to Egypt
Hi, Part of my job now requires travel to egypt (once a quarter). Before I have just purchased a local sim for data. I am with Lebara but wonder if enyone knows a (good value) provider that may include Egypt roming to save me purchacing a new sime each time and be able to keep my regular number. (hope that makes sense).…
-
PAC code/transferring number issue who is to blame? Anything I can do?
I got my PAC code on 10th April though I didn't use it until the 15th as I got a new contract from another network and waited until it arrived and was activated knowing I had a month to use it, transfer was meant to be on the 18th April, this never happened but I was away at relatives for a week so had no chance to…
-
O2 Switch up - change in terms and conditions
Recently received an email from o2 informing me of a change in their terms and conditions. They state on their email that as their terms are changing, I can cancel my airtime plan within the next 30 days, but continue to pay my device plan, as per the terms already agreed. Upon speaking with their advisors, they tell me…