More O2 issues

gray1h

Due to a bereavement I needed to migrate one of my late wifes telephone numbers on to my new account that O2 stated i needed to open to keep the number, that was duly done on 12th April, they stated it would take 10-12 days for the transfer, on 26th April the number went dead so I knew they were moving the number from one account to another and on 29th it was moved, however since then although I can phone out no one (unless they are on the o2 network) can call me or text me. I have made multiple calls to the customer services and been in contact with the facebook team, it has been forwarded to the technical division 3 times although they could not find any evidence of this happening on their side even though I had the ref No's,and it just keeps going on and on and on with no resolve. I have had to take out another sim with another company to ensure that during this time (still have funeral arrangements to sort) I have a fully operational mobile. My question is I am aware of O2 and their speedy actions against non payers, I have the remants of a 12 month sim only contract (taken out on the 12th April) WHEN can I legally terminate the contract and not have to pay the remainder of the 12 month term Their contract actually states " If our Services are materially degraded for an unreasonable period of time you may be able to leave your Agreement with us early without paying an Early Termination Charge " what constitutes an unreasonable amount of time ?

PHK

I am sorry for your loss. 

There's something odd here. Normally when you migrate a number from one O2 account to another it should take 24 hours. Porting from another network would take less than that. 

Was your late wife a business customer with multiple SIMs or a customer through a reseller? In that case a port would take longer. 

The symptoms you have are like a split port. The process at mnposg.org.uk shows this can take several weeks. 

If she wasn't a business customer or a reseller account then I don't know what's happening I'm afraid. 

gray1h

No she wasn't a business customer she just had 3 numbers on her account, hers her mums and mine. I too fail to see the problem trouble is I don't think O2 can sort it either.