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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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OVO Direct Debit Increase
I'm in credit with my OVO account but they have suggested my direct debit is increased from £324pm to £474pm. The reason they have given is that they now insist that you are 1 month payment in credit by 31st March (last day of the financial year hmmmm). Im trying to clarify if they can enforce this under fear i.e. they…
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Smart meter gas readings
Every month or so I manually transcribe my daily meter readings as shown on the Octopus website to my local spreadsheet so that I can keep an eye on how my energy use is going. We were away over new year and so I didn't get round to this until mid January when I noted the figures up until 10 Jan. Last week I thought I…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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Gas meter no longer communicating after move to BG
Hi all, Quick Q - my gas meter has stopped communicating since I switched to British Gas. This includes to BG itself but also to Bright and Loop apps. All comms stopped on the 27th Feb when the switch took place. I thought with Bright especially the readings were completely separate from the supplier ones. Any ideas what…
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Octopus - Lack of information
Using a spreadsheet, I like to keep track of my energy costs, both historical actuals and future predictions - this means I need actual rates for standing charge and unit rates well in advance. Despite searching their website, Octopus have no information about how fixed rates will change from 1st April due to the policy…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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Octopus Fixed Tariffs 2026
Octopus 12M Fixed January 2026 v1 Is now current offering. Mostly increased I think.
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Energy providers competent in managing 3-phase supplies?
Dear Forum We live in a semi-rural area without mains gas. Our house is heated by an oil-fired boiler and we have a 3-phase electricity supply. In September 2023 SSE sold their domestic supply accounts to OVO Energy and then our problems began. With SSE, we were able to post all three meter readings onto their customer…
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Replacing radiators
Could someone please advise on replacing radiators? I inherited my house a couple of years ago and had to replace the boiler when we moved in. At the same time, the gas engineer fitted new thermostats onto the old radiators, but did not mention changing them, despite them being very old (I now know this was not great, but…
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Warm Home Discount mess
I switched from Tomato before being moved to British Gas under the solr scheme. I received a letter stating I was eligible for a warm home discount of £150 paid to my supplier on 24th Aug '25 (Tomato). I switched to Fuse myself straight from Tomato. I have spoken to Fuse and British Gas asking who is liable to pay the WHD,…
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New Price Cap 1 April 2026 Octopus Fixed
I'm on the Octopus Fixed Tariff until 3 June 2026, 24.08p per kWh, 47.28p per day and pay via DD £204 per month. No gas. I'm a bit confused as to what to do for the best. Do I just stick with it, until the tariff expires on 3 June or change to a new tariff, on 1 April. There is no penalty for changing tariffs.
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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Fuse Energy Fixed Rate Tariffs 2026
£50 Early Exit Fees apply per fuel unless otherwise stated On offer today are: Jan Fixed (15m) v1 Jan Fixed (13m) v3 Jan Fixed (12m) v3 Don't worry, Fuse Energy will show you all their tariffs in the cheapest value order for you. Even if you have an E7 meter, they will offer you the single rate tariff option online if you…
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Octopus wouldn't install a smart meter
I requested smart meters but when the installer visited he said he couldn't install a smart meter because there was a lack of space in the cupboard. We were told we would need to get cables moved to make room for the meter at our expense ( around £800) so we didn't pursue it. Our meter is old and needs to be replaced,. If…
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EDF FreePhase Dynamic Tariff
Anyone on this tariff? It has 3 rates green 11:00 pm - 6:00am red. 4:00pm - 7:00pm amber the rest of the day Rates alter daily with wholesale prices. Today green is 13.35pkw red is. 27.51pkw amber. 16.17pkwh
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MSE News: Energy firms to trial ‘low or no Standing Charge’ tariffs from April – here’s what we know
Four energy suppliers will introduce 'low or no Standing Charge' tariffs on a trial basis this year, regulator Ofgem has confirmed to MoneySavingExpert.com (MSE). The firms taking part are British Gas, EDF, E.ON and Octopus. We don't have all the details yet, but here's what we know so far… Read the full story:…
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BG tariff oddities after collective Nov26 switch
I was already on a BG tariff when I opted in to the energy club's BG Collective Nov26. All seemed to go smoothly. Now, looking at my tariff details in my BG account online, I see two issues: Though my elec meter is dual rate, BG and other providers have still supported a single rate tariff. In fact I was on a single rate…
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Smart meter installed now the energy company want to charge more
on a fixed tariff with EDF (ends Sep 26), Have been waiting over 5 months for a smart meter due to issues of non arrival and then an emergency by the installer I finally got it installed last week. Am wanting to add an EV tariff to my fixed tariff but now they are asking me to pay more standing charge/tariff change for…
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IHD was not commission when installed, new supplier asking me to buy a replacement.
Hi all, My previous supplier installed a smart meter for me, but the IHD (In-Home Display) was never commissioned. At the time, the installation engineer told me not to worry about the IHD and to request the supplier’s own device instead, which would allow me to check readings via their app. I’ve since changed supplier,…
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Octopus login "invalid credentials"
Hi, For the upteen'th time we have not been able to login, error message "invalid credentials" This time I've received an email to say your collecting our monthly payment this email usually arrive AFTER we get our monthly email statement, which usually arrives the day after the end of month usage I've tried to reset our…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.