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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Gym contract
I’m looking for advice about whether I can reasonably cancel my Gymbox membership early due to safety concerns and poor handling of a theft incident. Recently, someone was allowed into the gym on a trial membership using fake details entered online. Gymbox apparently did not verify their identity or request photo ID before…
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Brother Marcus Restauarnt Scam?
Hello! Today I went for brunch with some friends at popular London chain restaurant Brother Marcus. When we received the bill, added to our total was a charitable donation, a 13.5% service charge, and a 15% “tax” (it didn’t specify what kind of tax). Our understanding is that (1) a menu usually includes VAT in the prices,…
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Withdrawing from used car agreement
Hi all. I’m new here and have joined as I wish to know for certain whether Google is giving me the correct information!! I purchased a car online on the 25th of April. The car was delivered to me on the 27th. After this, I noticed that the alloy wheels were extremely scratched. Plus, there had been a hidden admin fee,…
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Issue returning online orders on time due to no reply from retailer.
I'm currently in a situation with Debenhams' online site. I ordered 6 items together on one order & needed to return some of these items. About half of the Returns went smoothly, but the other half had various issues which I couldn't resolve on my own. I immediately contacted their Customer Services Department by email (no…
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Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?
This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…
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Fitted furniture nightmare
I just bought my first home. It requires a lot more renovation than initially anticipated! I figured I would get some decent fitted furniture for the bedrooms whilst I work on the rest of the renovations myself to try to save money. I contracted a prominent, premium national wardrobe company charging over £6000 for 3…
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John Lewis wouldn't let me buy Euros for my sister
Apparently it's an anti-money-laundering thing but it's crazy. He said "where are you going?" I said "Well, my sister's going to Berlin..." I was about to explain she'd lost her purse and cancelled her cards, and wouldn't get new cards in time, so she'd asked me to get them, but he said if it wasn't me travelling, I…
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Private car sale query.
Basically, the Cam Belt had go my dad's old 2006 Kia Sportage had gone according to a local garage he uses (he had bought it used a fair few years ago, from somewhere else). It was going to cost him around £1,200 to fixed. He thought it wasn't worth getting it fix considering the age of the car. So he had me put it up for…
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Money-back guarantee
This question isn't in relation to consumer rights per se, but it was the closest category from those available to select. I hope the question isn't a stupid one, but, to be honest, I'd probably feel more stupid not asking the question and remaining ignorant! If you purchase a product from a retailer who is offering a…
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Car warranty
HI I bought a car 2 years ago on finance. Turbo Is broken down and normal garage asking to repair around 3-4k and honda is asking for 5k just wander if garage I brought the car from have any responsibility to help and fix the car.. Any advise is very much apriocated
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Amazon Two Step Verification
Hello, Newbie here, first ever post, please move if I've posted in the wrong place, and be kind! This morning I tried to log in to Amazon UK to get a (cozy mystery) ebook for my Mum. Instead of the two step verification working as usual - username and password, then a code texted to my phone - it said it couldn't send a…
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Rights on a faulty Blu-ray player less than 1 year old
Panasonic Blu-ray player. Bought from OnBuy last August. £150 by credit card online. Intermittent issue playing disks. Reported to them in writing in April. OnBuy firstly told me to go to Panasonic as over 6 months old. Now they are only offering a £30 refund and i keep the player, or I have to get an "independent written…
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Mislead about a sofa
Essentially, discussed with a furniture shop via email what options they had for a sofa capable of handling one or two heavy (220Kg) people. Was told the best they had was not suitable for both, but would support 240Kg. My understanding was this would be suitable for one, and on that basis purchased the £4500 sofa. 9…
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Small claims with trader! (don't call me Stupid!)
I posted an advert on handyman sites (Checkatrade and MyBuilder) seeking someone to carry out pavement work. A trader responded with a competitive quote and promised to start the very next day, which suited me perfectly. He appeared professional and convincing, and I also agreed to give him the patio cleaning job alongside…
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NOWTV 14 day cooling off period- when is it valid?
Put this in the TV forum but advised to put there: We started a 12 month NowTV Sports package to watch the F1 on without needing a Sky subscription. Very quickly realised how awful it was. Day 13 cancelled. Within 14 day cooling off period. The subscription is cancelled but we have to keep paying for another year.…
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Currys have offered a partial refund
Hi i am after some advice, i have a laptop which is 2 months out of warrenty, the mother board has failed, and they have said "After considering various factors, we have found that your product is beyond economical repair and so, pursuant to the Consumer Rights Act 2015, we are happy to offer you a partial refund of…
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Argos Customer Services direct email address needed
I'm trying to get in touch with Argos Customer Services about an issue with some eGift Cards, but am finding it very difficult to get in touch with them. The online robo-chat says it can't help, and it is the same with the robo-phone too, as it doesn't give you the option to speak to a actual person. I found a Facebook…
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Opened credit card dispute long before 120 days, kept getting requests for more info, now denied.
Not the first time this has happened to me. Basically bought items around Christmas for presents, was a delay and so by time they arrived I had bought other items, and another order arrived damaged. Sent them back together, but not until mid Jan as was busy due to stress of Christmas and New Year, items seemed to go…
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DPF Clean fail, car stopped working!
Hi All. First time poster, so please bear with me. I recently had a mobile DPF cleaning service come out to my house to clean my DPF filter. The technician confirmed there were no prior fault codes on the vehicle other than the expected DPF filter fault codes you would normally see. During the clean, the car had a massive…
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Holiday let changed dates and price
Hi, I booked a holiday cottage in Devon for 4 nights in July/August at a cost of £1000. It’s a cottage with a pool which was important to us when choosing a property. I emailed the holiday let company before booking checking the dates and a couple of other things, and received a prompt reply stating the dates were fine…
