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NOWTV 14 day cooling off period- when is it valid?
Put this in the TV forum but advised to put there:
We started a 12 month NowTV Sports package to watch the F1 on without needing a Sky subscription. Very quickly realised how awful it was.
Day 13 cancelled. Within 14 day cooling off period. The subscription is cancelled but we have to keep paying for another year. Contacted them and getting no where. Keep being told:
we watched the subscription so the 14 day cooling off is invalid.
The 12 month minimum commitment was clear when we signed up.
T&C of activation to sport meant it was not possible. I have run the T&Cs through several AI programmes (I know not 100% accurate but used for guidance) and all come back and say there is nothing that says the 14 day cooling off is invalid so should be legal.
By UK law I have 14 days cooling off period. The email after signing up refers to the 14 days and you don't need a reason to cancel. Has anyone successfully got out of paying for 12 for the remainder of the contract when cancelling within 14 days? Happy to pay for the past month, just not going forward if possible. Thank you
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We started a 12 month NowTV Sports package to watch the F1 on without needing a Sky subscription. Very quickly realised how awful it was and it take 48 hours for the races to appear and not all the pre-race programmes appeared at all. No good when the results are everywhere. Day 13 cancelled. Within 14 day cooling off period. The subscription is cancelled but we have to keep paying for another year. Contacted them and getting no where. Keep being told we watched the subscription so the 14 day cooling off is invalid. The 12 month minimum commitment was clear when we signed up. T&C of activation to sport meant it was not possible. I have run the T&Cs through several AI programmes and all come back and say there is nothing that says the 14 day cooling off is invalid so should be legal. By UK law I have 14 days cooling off period. The email after signing up refers to the 14 days and you don't need a reason to cancel. Has anyone successfully got out of paying for 12 for the remainder of the contract when cancelling within 14 days? I am at a loss at this point. Thank you
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Cancellation period for any membership:
You have the right to cancel your purchase of a NOW Membership, and receive a full refund without giving any reason, any time up to 14 days ("cooling-off period") from the later of: (a) the date of purchase; (b) the date of delivery (for memberships which are redeemed using a voucher code we send you or you have purchased as part of a bundle); or (c) receipt of this notice, except where: You activated a NOW Sports Day Membership and agreed at that point that you lost the right to cancel, or you purchased or activated another NOW Membership and agreed at that point you lost the right to cancel.
No, you're stuck in a 12 month contract, it's not a try before you buy service. You can complain about the actual service and perhaps get a credit but that's it.
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BTW, don't rely on AI for anything important.
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You may be better posting this in Consumer Rights. But as you have had a service from Now, I believe that you will at least need to pay a proportion to account for what you have consumed.
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CCR rules for services are that you have a 14 days cooling off period unless you explicitly ask for them to start the service before the end of the 14 days which is in effect a waiver of your rights to cancel.
Give you admit you did use the service then you waived your rights so your only hope is that you find a technical breach in their process which makes your waiver invalid.
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You do realise you can watch the races live on the F1 channel?
The on-demand stuff for all sport on all providers is on a very heavy delay, it always has been.
The advantage to the linear channel is that they do repeat the overnight/early morning races throughout the Sunday, so if you have to avoid spoilers to catch one of those, well that's how it works unfortunately.
If you read the T&Cs and then complain that they actually followed those T&Cs, well not really sure what you're complaining about to be honest.1 -
It wasn't a day membership though. It was the 12 month subscription, it doesn't specify that it is excluded from the 14 day cooling off period which is UK law.
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Yes, I realise you can watch live races, unfortunately my life does not revolve around the F1 schedule and I am defiantly not getting up at 4am to watch them. The service we bought was not what we wanted, if I purchase a pair of jeans and they don't fit, I can take them back, but I must have tried them on 1st to know the service is not correct.
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Thank you, I don't mind paying for the past month, I just don't want to pay for something I don't use for the next 11. I will look at putting this in Consumer Rights, thank you for your help.
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"Very quickly realised how awful it was"
Well going off your other thread, wasnt this based on the fact you couldnt find the LIVE channels on there and someone has actually pointed out to you they do actually show all the sports live and even show the overnight races on a repeat early Sunday morning?
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