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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Returning a year old car after failed repairs, car on pcp
I bought a new car from a reputable brand dealer in Dec '24 on PCP after trading in my golf which had nothing wrong with it for £11.5k (regretable decision now). Car went for its first service in late Jan 26 and shortly after then the auto locking feature stopped working properly. Went to garage to ask them to look at keys…
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Electrical goods safety standards ?
This welding machine from a Chinese online seller shipped from a warehouse in the UK has the fuse bridged with wire from the factory , is this legal to be sold in the UK ? No trolling this thread please.
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Holiday ruined
Long story short, we booked a holiday through a travel company, after arriving in Milan there was a national train strike which prevented us reaching our first port of call which in turn meant the most important part of our holiday was not possible, by law the strike was announced 1 week before our holiday, we believe the…
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What can I claim for lost bus tickets after app update made First Bus app unusable?
Hello all, I've joined so I can ask the collective MSE wisdom about an issue I have with First Bus. Two weeks ago, they released an app update which makes it unusable, it cannot launch on my phone at all. I've raised the issue and been told they're looking into it, with no idea when it will be resolved. I've lost access to…
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Advice Needed – Partial Refund for Blizzard-Affected New York Pass
I'm afraid it's taking a while for me to ask for help as thought I could manage with chatgpt, but now I'm feeling a bit cheated. Me and my sister in law went to New York in February and we both purchased a 3-day Go City/New York Pass through Costco UK. We fully used day 1, but on 22nd and 23rd February severe blizzard…
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MY RIGHTS TO REJECT A CAR
I bought a brand new, unregistered Audi S3 back in January. When I went to collect the car, it wouldn't start. After two weeks of technicians investigating the electrics, it was decided that they couldn't sell me the car, so I agreed to buy another S3 (same spec car, different colour). This S3 had electrical problems from…
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Composite Decking Fail
Hi First post on here and ive sat on this topic for too long! In 2021 we built a deck at our property and covered this with composite decking. Around 18 months after install i noticed the composite was contracting, moving and had started to crack on the surface (see photos). So i contacted the company we purchased from,…
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Argos Customer Services direct email address needed
I'm trying to get in touch with Argos Customer Services about an issue with some eGift Cards, but am finding it very difficult to get in touch with them. The online robo-chat says it can't help, and it is the same with the robo-phone too, as it doesn't give you the option to speak to a actual person. I found a Facebook…
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what are my rights
So before christmas contacted a company for a new door and side panels. Company have been around for a while though the directors regualary change. Price agreed and document signed, said approximately 12 weeks for fitting. Paid the 50% deposit and then 40% when a fitting date agreed. Twice they have email with fitting date…
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Martin Lewis x Which? scam ads letter to the Prime Minister
MoneySavingExpert.com (MSE) and consumer group Which? have today (Tuesday 19 May) sent a joint letter to the Prime Minister highlighting the Government's repeated, ongoing, flaccid treatment of scam adverts… Read the full story Martin Lewis x Which? scam ads letter to the Prime Minister If you haven’t already, join the…
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Fell for Edith's Leather Scam E-commerce leather workshop store - what to do now?
Hi all, despite usually being good at spotting fakes, last Friday morning I was looking at Facebook marketplace and saw an advert embedded in the for sale listings to a "leather workshop closing down sale" for a site called Edith's Leather. Prices that were "amazing" and some "friendly images" and a ridiculous backstory…
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Gym contract
I’m looking for advice about whether I can reasonably cancel my Gymbox membership early due to safety concerns and poor handling of a theft incident. Recently, someone was allowed into the gym on a trial membership using fake details entered online. Gymbox apparently did not verify their identity or request photo ID before…
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Withdrawing from used car agreement
Hi all. I’m new here and have joined as I wish to know for certain whether Google is giving me the correct information!! I purchased a car online on the 25th of April. The car was delivered to me on the 27th. After this, I noticed that the alloy wheels were extremely scratched. Plus, there had been a hidden admin fee,…
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Issue returning online orders on time due to no reply from retailer.
I'm currently in a situation with Debenhams' online site. I ordered 6 items together on one order & needed to return some of these items. About half of the Returns went smoothly, but the other half had various issues which I couldn't resolve on my own. I immediately contacted their Customer Services Department by email (no…
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Brother Marcus Restauarnt Scam?
Hello! Today I went for brunch with some friends at popular London chain restaurant Brother Marcus. When we received the bill, added to our total was a charitable donation, a 13.5% service charge, and a 15% “tax” (it didn’t specify what kind of tax). Our understanding is that (1) a menu usually includes VAT in the prices,…
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Fitted furniture nightmare
I just bought my first home. It requires a lot more renovation than initially anticipated! I figured I would get some decent fitted furniture for the bedrooms whilst I work on the rest of the renovations myself to try to save money. I contracted a prominent, premium national wardrobe company charging over £6000 for 3…
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Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?
This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…
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John Lewis wouldn't let me buy Euros for my sister
Apparently it's an anti-money-laundering thing but it's crazy. He said "where are you going?" I said "Well, my sister's going to Berlin..." I was about to explain she'd lost her purse and cancelled her cards, and wouldn't get new cards in time, so she'd asked me to get them, but he said if it wasn't me travelling, I…
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Private car sale query.
Basically, the Cam Belt had go my dad's old 2006 car had gone according to a local garage he uses (he had bought it used a fair few years ago, from somewhere else). It was going to cost him around £1,200 to fixed. He thought it wasn't worth getting it fix considering the age of the car. So he had me put it up for sale on…
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Money-back guarantee
This question isn't in relation to consumer rights per se, but it was the closest category from those available to select. I hope the question isn't a stupid one, but, to be honest, I'd probably feel more stupid not asking the question and remaining ignorant! If you purchase a product from a retailer who is offering a…
