Holiday ruined

Billozz662

Long story short, we booked a holiday through a travel company, after arriving in Milan there was a national train strike which prevented us reaching our first port of call which in turn meant the most important part of our holiday was not possible, by law the strike was announced 1 week before our holiday, we believe the travel company should have let us know so that we could have changed our plans. They have washed their hands of us dismissing it claim.

Any help gratefully received.

Ergates

Do you have travel insurance?

oldernonethewiser

Is the company an ABTA member?

pinkshoes

https://forums.moneysavingexpert.com/discussion/6669234/holiday-ruined

Was the train journey part of the paid for holiday? E.g. it made up a transfer.

Was there no alternative available e.g. bus, taxi?

Billozz662

https://forums.moneysavingexpert.com/discussion/comment/82006506#Comment_82006506

Yes they wouldn't pay out

Billozz662

https://forums.moneysavingexpert.com/discussion/comment/82006521#Comment_82006521

They are atol members

Billozz662

https://forums.moneysavingexpert.com/discussion/comment/82006530#Comment_82006530

There was no alternative that would definitely arrive in time to catch the next train and the cost to try was £400

Billozz662

https://forums.moneysavingexpert.com/discussion/comment/82006530#Comment_82006530

Yes it was a transfer to the next part of the holiday, we tried taxis but they couldn't guarantee getting us there in time for the next stage of our holiday

Billozz662

Sorry I tried to answer each question , it seems to have got a bit messed up

Aylesbury_Duck

Why did your insurer reject the claim?

Billozz662

https://forums.moneysavingexpert.com/discussion/comment/82006609#Comment_82006609

Thank you for your recent contact and for the information you have provided in support of your claim. We have now completed an assessment of your file; however, we regret to inform you that we are unable to provide coverage. Under your policy, the benefit for abandonment is only applicable if the delay occurs at your initial point of departure from the UK. Please refer to Section 3 – Travel Disruption (Point 3: Abandonment after delay), which states that coverage applies to: "Abandonment of your trip following 12 hours of delay at your first international departure point in the UK." As the circumstances of your claim do not meet this specific requirement, we are unable to offer settlement in this instance. We understand this may be disappointing news and regret that we could not provide a more favourable response. Should you have any further queries, please do not hesitate to contact us.