Holiday ruined

Billozz662

I'm more concerned with the travel company than the insurance company, having booked through an ATOL protected company I would have thought we would have been informed of the strike and as weren't informed I think they have ruined our holiday indirectly

oldernonethewiser

ATOL doesn't cover your issue, see here https://www.atol.org/about-atol/what-atol-doesnt-cover/%29 which is why I asked about ABTA previously.

When did you know about the strike and when do you believe the travel company knew about it?

lincroft1710

https://forums.moneysavingexpert.com/discussion/comment/82007550#Comment_82007550

The striking workers ruined your holiday. Even if you had been informed of the strike, you holiday would have been ruined unless you could have made alternative travel arrangements before flying to Italy

sheramber

https://forums.moneysavingexpert.com/discussion/comment/82007542#Comment_82007542

A Serbian company

Okell

https://forums.moneysavingexpert.com/discussion/comment/82007122#Comment_82007122

I'm not commenting on anything else except to say that if you pursue your complaint any further do not phrase it in terms of "I think it's reasonable for them to assume that would affect our trip"

You do not want anyone you are complaining to mentally associating the word "reasonable" with the company you are complaining about.

What you want to emphasise is that they were being unreasonable in not contacting you about it.

Whether they were or were not unreasonable I'm not saying

Billozz662

https://forums.moneysavingexpert.com/discussion/comment/82007573#Comment_82007573

We knew when we were at the station to get the train, I'm not sure when the travel company knew but it was the Italian media. Strikes have to be announced a week before they take place in Italy

A_Geordie

Just so we are all clear, can you confirm which website you used to book your travel? There's a Serbian website called Viva Travel (https://www.vivatravel.rs/) and then there is another website called Viva Holidays (https://viva-holidays.co.uk/) or is it a different website?

oldernonethewiser

Would the travel company be aware that it was in the Italian media?

You seem to be suggesting they knew something that would affect your travel but failed to inform you, is that correct?

Billozz662

https://forums.moneysavingexpert.com/discussion/comment/82007807#Comment_82007807

Apologies it is viva holidays, is that relevant?

Billozz662

They told me they were aware of the strike but weren't sure if it would affect it train