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Techie Stuff

Got a question about computers, tablets, software or other tech matters? Find help here.

How often to charge battery?
Hello. I've got a Samsung Galaxy M13 had just over a year and was wondering what is the best routine to charge battery. I always run the battery down to single digit figures on my previous mobile. But l read somewhere you should only let the battery fall to 20% and charge up to 80/85%. Is this correct?
Laptop - college student
Hi all, Hoping someone can advise. I need to purchase a laptop for my daughter to use at college (first year) I am completely useless I've had a quick look on the boards here and my minds blown with what GB she needs and I have no idea what SSD is?! Could someone please have a look at this laptop and let me know if it's…
Filtering junk in Outlook
What folder does potential junk mail have to be in - in order to be filtered out in future ?I receive regular junk mail from genuine sources (not made up addresses) and block it from the junk folder - but this doesn't appear to do anything.Should I move the items back to INBOX and set it as junk from there ?
New Laptop - Help needed setting up Windows please!!
Not a good start - laptop arrived and I am struggling already. First task - Back up your old Windows PC. I have gone to Windows Back up, ran it until it says partially backed up (folders not backed up) and All Set. Clicked on Find Backup on new laptop and it says Couldn't find backup, try again. I have tried this several…
Onedrive sync problems
I have spent ages trying to sort out this problem, and thought the techie wizards here might be able to solve it. Not sure what detail is relevant so it’s a bit of a long screed. Also I’m not a techie person so please bear with my ignorance. I don’t even know what information is needed for a diagnosis. I had a desktop…
Giffgaff. Is there a way to have an announcement-only voicemail message?
Hi all, I want to have my Giffgaff phone answer the call with the normal voicemail facility but I don't want to have the answering machine take messages. Instead, I want to announce that I cannot take their call, but that if they need to contact me, please text me and I'll get back to them as soon as I can. I have searched…
Google Maps saved locations not syncing with Apple Carplay
Hi,On my iphone, I have saved 22 locations in Google maps under 'favourites' folder. The issue is when i use Apple Carplay in my car using the same iphone, in carplay google maps, not all saved locations appear in carplay despite carplay 'favourites' folder also stating that i have 22 saved locations. Clicking 'favourites'…
403 forbidden
I have a new PC and when I try to visit certain websites I get a 403 Forbidden (or 403 The Forbidden) message. This is happening on Topcashback and magazine pages I visit so far. Also, Instagram won't work - I get the sign in page, sign in then get a blank page. I'm not terribly tech minded so please use simple terms :D…
Do I need a new laptop or can I improve my current one?
My current laptop is 9 or 10 years old, a bit slow starting up and when I have several tabs open. It is an Acer Aspire E 15, and the sticker on the laptop say i5-4210U 1.7GHz with Turbo Boost up to 2.7GHz, 4GB DDR3 L Memory, 1000 GB HDD. I have no idea what most of that means. I took the laptop to a local computer shop 5…
iPhone 14 Bin
I have a new iPhone 14 plus and the email icon seems to be stuck on 'Bin' I am used to iPhones and know the normal way to get back to folders eg inbox, but the back button is not doing anything and I can't access my email or any of the other folders. Help please.
Manufacturer's warranty on new laptop: important?
I have just bought a brand-new laptop from a business seller on Ebay. When choosing which one to buy, I went to a lot of trouble to get one that was described as being covered by a manufacturer's warranty for a year. Anyway, I registered my new purchase on the Microsoft website (it is a Surface made by MS) and was…
Microsoft Outlook
Hi I have received an email from Microsoft saying I have to update my sign-in technology to continue to access my Outlook email account. This is the first paragraph The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of…
Windows 11 PIN and Bitlocker
I'm the only person who uses my laptop. It hadn't been used for a while and required the BitLocker key twice, and then demanded that I set a new PIN as well. Is there any comparatively simple way to stop having to put a PIN in everytime, and ideally to stop having to enter the BitLocker key?To change my PIN I had to have a…
Unknown data use on new Motorola G62/Labara contract
According to the details of my Labara usage, I normally use very little data on my new smartphone, just a few Mb now and again. However after staying at an hotel for 3 days I noticed there are tens or hundreds of Mb downloaded every single night, just after midnight whilst I'm asleep. Each of these are proceeded by smaller…
Can't access Word or Excel on desktop
When I try to go on Word I get the following message Microsoft Updating Microsoft 365 and office - please wait a moment Then I get WINWORD.EXE Application Error X the application was unable to start correctly (0x0000142) Click OK to close the application OK but nothing happens and I still can't access either Word or Excel…
Pl how do I block this?
Been getting loads of these showing in my gallery. I have a Samsung. Pl how do I block them?
Facebook hacking
Hi, just wondering if anyone can offer advice, my Facebook account has been hacked. It doesn’t recognise my email or phone number. I’ve spent ages trying to access and used codes sent to email but nothing has worked. Friend has reported my email had hacked and I clicked the link to say let Facebook know account is…
Email program for Mac High Sierra that meets current security requirements
Can anybody suggest an email program for Mac High Sierra (10.13.6) that meets Microsoft's and Google's current security requirements? Microsoft tell me that last version of Outlook (part of my Office 365 subscription) that is available for High Sierra will no longer access my MS email from September this year and seems…
Laptop Purchase Advice Please
I'm thinking of going for this refurbished Laptop with a low-end ish budget of around £300-350 if possible: https://www.laptopsdirect.co.uk/refurbished-lenovo-thinkpad-t480-core-i7-8th-gen-16gb-256gb-14-inch-windows-t1-t480i716gb256gbw10p/version.asp I will be using it to replace my desktop PC: plugging my monitor and…
Repair a Dyson V11 Absolute soft brush head?
Mine has stopped working. Took it apart and there's nothing jamming it. The motor spindle turns freely. Just over 3 years old. Not high usage. Checked for continuity across the terminals - nothing. Checked continuity on another good head and and it bleeps continuity for about 3 seconds, then reverse the tester leads and…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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