WhatsApp issue

monaymadlol

Hi 

I tried to back up my WhatsApp on my current phone as I was trying to prepare for my new phone.

WhatsApp kept getting stuck on 'preparing back up' both on wifi and cellular modes.

It did seem to work on cellular eventually except the last back up date showing was from 4 years ago.

I checked my Google drive account and it does show a WhatsApp back up from this evening.

Issue is the 2.7gb data on WhatsApp didn't appear to back up, or so it seems, during the back up process.

I tried following the steps I saw online (forcing stop, clear cache) but no luck.

Then I uninstalled and reinstalled the app. Go to account selection stage with three different emails, all went to show 'no back up found'.

Why is this? Numerous people have had issues! It seems there is a bug or the process is corrupted.

Yet, there is a WhatsApp back up right now on my Drive app.

How on earth do I fix this?

I'm on android (Samsung). Also have a Samsung tablet linked but don't have the WhatsApp app installed there.

Please help !

monaymadlol

Though although it says I have a WhatsApp backup on Drive, only 2.6mb of 15gb available storage shows as used