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New Community Noticeboard
Hi everyone, We've done a tiny bit of reorganising. There is now a new Community Noticeboard where you'll find notices and updates from the Forum Team. We thought it would be a good idea to have these kinds of threads in a separate place so that you can subscribe to just those threads if you want. This board will continue…
How to request a Forum Badge 📛 🏵️
We'd like to check members have all the badges they're entitled to. Below are some of our badges. Just click to Request! 🏅🏅🏅 Real Life Badges 🏅🏅🏅 Badges to show your pride in real-life achievements. Especially when the MSE Forum Helped! Car Insurance Carver! Slashed my Car Insurance down to the wishbone. Request this…
How to report technical issues with the forum
Hi Everyone Whilst we will do our best to monitor the boards for any technical issues or problems with the forum, all issues need to be reported to us directly. That way we can escalate and track all issues properly. You can always contact the Forum Team by emailing forumteam@moneysavingexpert.com Thanks :)
Login Confusion
Hi, I am very confused about the various logins I have for MSE & MSM. For MSE I have a login for the site, the forum and the energy club. The forum one works as I am here but I cannot login to the main site. When I request a new password reset code nothing happens, I never receive the code. When I try and do a car…
Read this on the MSE App banner
Is there a way to acknowledge this banner, then dismiss it for good please? It's not easier to use (on my tablet) than a browser (Firefox), as it doesn't have dark mode. It's not as easy to navigate around either, as I use bookmarks within the browser. I couldn't even create this thread in the app, as nothing was happening…
Is there a way to contact Martin?
I may be being stupid with my question, the answer may be completely obvious. But essentially I have a story that I think he may be interested in sharing with the public. My logic says he's not going to be giving out a personal email address, but I wondered whether there was a way of contacting the team, who would review…
*** Now Resolved *** Multiple problems with the forum today (13/05)
1) Notifications are not working There are at least two notifications I should have received this morning. The notification bell is not activated and the notifications are not even listed when I click on the bell. (My notification settings are OK) 2) Gateway timeout when using search I have been unable to use search at all…
Odd threads
https://forums.moneysavingexpert.com/discussion/6605484/esure-home-insurance#latest The above thread was originally posted on the 6th May as it says when you click into the thread. If you look at the Insurance Forum where it is posted it now states it was posted on the 8th May and for me it is perpetually showing as…
Deleting forum and energy club accounts
I don't see any options to delete my accounts. Who can I contact to request this action?
Spam
Good stab at post building... https://forums.moneysavingexpert.com/member.php?u=2753491
Verified user list page - not authorised to view
I was just browsing the site FAQs https://www.moneysavingexpert.com/site/forum-faqs/ How do I become a verified user? In general, this is limited to household names with a large customer base, companies that have been mentioned by MSE or non-profit advice agencies (see the verified users list). The link mentioned gives a…
Why has page 1 disappeared?
Why has the option to go back to page 1 on longer threads on mobile view disappeared? If I want to go back to the first page I now have to click the back button 237 times in the example above
Update MSE Email Address
I've got a new email address. I've managed to update my MSE Forum address but can't find where to edit it on the actual MSE site.
Looking for the new topic button
I’ve looked all over the category home pages e.g. energy, green money saving etc, and can’t find a new topic button anywhere, using an iPad. I can see one on the homepage of the forum, which you then have to choose a category on a not very nicely rendered drop down list box. Would be good if there was a clear button near…
Not receiving verification code
I'm trying to sign in on the MSE page (not forums) and it's asking me to put email & password in. I have forgotten the password but it will not send me a verification code. Any suggestions?
Stopping MSE Cheap Energy Club E-mails
In December 2024 I stopped my recently deceased mother's e-mail account from receiving e-mails from MSE. In March/April 2025 the account received e-mails from the MSE Cheap Energy Club. When I click on the link to unsubscribe from those e-mails, I am taken to a no-longer-existing web page. Does anyone (I'm guessing in the…
Spam replies
Why is LITRG and their spam allowed? There are some great company reps on here, particularly the person from the Land Registry, but LITRG does nothing but post the identical generic text with links to their website on every post they make without actually making any efforts in answering the questions asked or in any way…
Private messages formatting issue
A minor one but is anybody else finding that in private messages a user's profile picture appears to cover part of the username? As an example this is what I get if I send a message to myself:
Report 'sorry we're experiencing unusually high call volumes' firms
Re: Unusual Call Volumes Tool I would love to see HMRC on the list too. I've just tried calling them and surprise surprise the first thing I was told was "We're sorry our lines are busy".
Sorting... (Merged)
It looks like the mods are trying out some new functionality! As long as the default is New! I don't really want a curated list of what's Top or Hot, just show me the New stuff as it happens please!
Alter posts per page
How can I increase the number of posts displayed per page in a thread? I've looked in my profile but can't see anything obvious.
Notification Preferences Page is blank
Page is blank so I can't adjust anything. Please fix it.
AI-generated replies
I've noticed quite a few forum members simply running a question through their generative AI machine of choice and copying and pasting the result (sometimes openly stating where the answer came from, sometimes not, but still fairly obvious - this being an example). Some are obviously post-building spammers but others…

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MSE News

Martin Lewis: Just got a win on hopefully changing hideous council tax debt collection that hurts millions
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.
Martin Lewis: Mobile and broadband mid-contract inflation hikes are BANNED – but there are winners and losers
Inflation-linked broadband, mobile and TV price hikes have been banned. It means some will see bills rise by a specified amount in pounds and pence going forward. However, MoneySavingExpert.com founder Martin Lewis has warned that many WILL still see above-inflation rises in future despite the new rules.
'Catastrophic' Council Tax debt collection practices to be investigated by Government – Martin Lewis says move is 'brilliant news'
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.
MoneySaver's 'unbelievable' £675 refund from Complete Savings – how to check if you can claim too
MoneySaver Ray secured a £675 refund from Complete Savings after reading our warning about the 'cashback with a catch' site's misleading 'click to claim' ads. And Ray's not the only one, as we've been swamped with similar successes.
Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to know
If you're an Origin broadband and home phone customer, you'll soon be automatically transferred to Utility Warehouse – but your service will continue as before and you should keep paying your bills as normal.
Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.

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