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Reporting Profiles
There needs to be a button to report spam profiles. Overnight a poster has made about 10 threads and half that comments on other threads which are obvious spam. Of course we can report each thread but there should be an option to report a profile.
Changing MSE account e mail
Hello, could someone guide me through the steps to change my MSE login email, please? I can see my email address on the my accounts page, but not an option to change it. I’m moving my address away from Virgin before they close it down.
Moved: New MSE Links Section – Helping you find the best MoneySaving guides and tools
This discussion has been moved.
Moved: DCB letter
This discussion has been moved.
Is there a way to contact Martin?
I may be being stupid with my question, the answer may be completely obvious. But essentially I have a story that I think he may be interested in sharing with the public. My logic says he's not going to be giving out a personal email address, but I wondered whether there was a way of contacting the team, who would review…
Login Confusion
Hi, I am very confused about the various logins I have for MSE & MSM. For MSE I have a login for the site, the forum and the energy club. The forum one works as I am here but I cannot login to the main site. When I request a new password reset code nothing happens, I never receive the code. When I try and do a car…
*** Now Resolved *** Multiple problems with the forum today (13/05)
1) Notifications are not working There are at least two notifications I should have received this morning. The notification bell is not activated and the notifications are not even listed when I click on the bell. (My notification settings are OK) 2) Gateway timeout when using search I have been unable to use search at all…
Odd threads
https://forums.moneysavingexpert.com/discussion/6605484/esure-home-insurance#latest The above thread was originally posted on the 6th May as it says when you click into the thread. If you look at the Insurance Forum where it is posted it now states it was posted on the 8th May and for me it is perpetually showing as…
Deleting forum and energy club accounts
I don't see any options to delete my accounts. Who can I contact to request this action?
Verified user list page - not authorised to view
I was just browsing the site FAQs https://www.moneysavingexpert.com/site/forum-faqs/ How do I become a verified user? In general, this is limited to household names with a large customer base, companies that have been mentioned by MSE or non-profit advice agencies (see the verified users list). The link mentioned gives a…
Why has page 1 disappeared?
Why has the option to go back to page 1 on longer threads on mobile view disappeared? If I want to go back to the first page I now have to click the back button 237 times in the example above
Looking for the new topic button
I’ve looked all over the category home pages e.g. energy, green money saving etc, and can’t find a new topic button anywhere, using an iPad. I can see one on the homepage of the forum, which you then have to choose a category on a not very nicely rendered drop down list box. Would be good if there was a clear button near…
Not receiving verification code
I'm trying to sign in on the MSE page (not forums) and it's asking me to put email & password in. I have forgotten the password but it will not send me a verification code. Any suggestions?
Stopping MSE Cheap Energy Club E-mails
In December 2024 I stopped my recently deceased mother's e-mail account from receiving e-mails from MSE. In March/April 2025 the account received e-mails from the MSE Cheap Energy Club. When I click on the link to unsubscribe from those e-mails, I am taken to a no-longer-existing web page. Does anyone (I'm guessing in the…
Spam replies
Why is LITRG and their spam allowed? There are some great company reps on here, particularly the person from the Land Registry, but LITRG does nothing but post the identical generic text with links to their website on every post they make without actually making any efforts in answering the questions asked or in any way…
Private messages formatting issue
A minor one but is anybody else finding that in private messages a user's profile picture appears to cover part of the username? As an example this is what I get if I send a message to myself:
Report 'sorry we're experiencing unusually high call volumes' firms
Re: Unusual Call Volumes Tool I would love to see HMRC on the list too. I've just tried calling them and surprise surprise the first thing I was told was "We're sorry our lines are busy".
Sorting... (Merged)
It looks like the mods are trying out some new functionality! As long as the default is New! I don't really want a curated list of what's Top or Hot, just show me the New stuff as it happens please!
Alter posts per page
How can I increase the number of posts displayed per page in a thread? I've looked in my profile but can't see anything obvious.
Notification Preferences Page is blank
Page is blank so I can't adjust anything. Please fix it.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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