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Deleting forum and energy club accounts
I don't see any options to delete my accounts. Who can I contact to request this action?
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Verified user list page - not authorised to view
I was just browsing the site FAQs https://www.moneysavingexpert.com/site/forum-faqs/ How do I become a verified user? In general, this is limited to household names with a large customer base, companies that have been mentioned by MSE or non-profit advice agencies (see the verified users list). The link mentioned gives a…
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Looking for the new topic button
I’ve looked all over the category home pages e.g. energy, green money saving etc, and can’t find a new topic button anywhere, using an iPad. I can see one on the homepage of the forum, which you then have to choose a category on a not very nicely rendered drop down list box. Would be good if there was a clear button near…
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Not receiving verification code
I'm trying to sign in on the MSE page (not forums) and it's asking me to put email & password in. I have forgotten the password but it will not send me a verification code. Any suggestions?
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Stopping MSE Cheap Energy Club E-mails
In December 2024 I stopped my recently deceased mother's e-mail account from receiving e-mails from MSE. In March/April 2025 the account received e-mails from the MSE Cheap Energy Club. When I click on the link to unsubscribe from those e-mails, I am taken to a no-longer-existing web page. Does anyone (I'm guessing in the…
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Spam replies
Why is LITRG and their spam allowed? There are some great company reps on here, particularly the person from the Land Registry, but LITRG does nothing but post the identical generic text with links to their website on every post they make without actually making any efforts in answering the questions asked or in any way…
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Private messages formatting issue
A minor one but is anybody else finding that in private messages a user's profile picture appears to cover part of the username? As an example this is what I get if I send a message to myself:
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Report 'sorry we're experiencing unusually high call volumes' firms
Re: Unusual Call Volumes Tool I would love to see HMRC on the list too. I've just tried calling them and surprise surprise the first thing I was told was "We're sorry our lines are busy".
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Sorting... (Merged)
It looks like the mods are trying out some new functionality! As long as the default is New! I don't really want a curated list of what's Top or Hot, just show me the New stuff as it happens please!
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Alter posts per page
How can I increase the number of posts displayed per page in a thread? I've looked in my profile but can't see anything obvious.
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Notification Preferences Page is blank
Page is blank so I can't adjust anything. Please fix it.
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AI-generated replies
I've noticed quite a few forum members simply running a question through their generative AI machine of choice and copying and pasting the result (sometimes openly stating where the answer came from, sometimes not, but still fairly obvious - this being an example). Some are obviously post-building spammers but others…
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Cheap Energy Club - British gas tariff not offered
On the Cheap Energy Club site I am not being offered any British Gas fixed tariffs. I was hoping to take advantage of the B Gas Fixed Tariff v49 as detailed in Martin's Money Tips newsletter 25/03/25. I logged into the new Cheap Energy Club site and completed my details (incidentally my current supply is from B Gas on a…
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Change email address
Hi, How do you change your email address for your cheap energy club account, I can't find the option anywhere? Thanks
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Alternative solution to Menu Preference
One of the things that put users off is the exploding menu options that spit out if you move the mouse over the quick links or categories menu option and what is worse is them disappearing unless you move the mouse over the other forum rules menu option. Now there is a MSE site provided solution to this…
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How to stop double spacing
Another bugbear about this website is the double spacing used on posts, I don't have double spacing when I am writing so why does the site force it upon us, it takes up so much extra screen estate. Maybe there is a solution but it is not apparent.
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Redirection to savings hub page
I've noticed that when trying to navigate to the main site savings page at https://www.moneysavingexpert.com/savings/ when browsing on Chrome, the page shows briefly before redirecting to https://www.moneysavingexpert.com/savings-hub/, a new page laid out differently and with fewer menu choices, e.g. no links to the…
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Too much white space..
The settings controlling how much space is between each thread has changed and it's now much too large to use the site easily due to the amount of scrolling now required on each board As an example: Please change the settings back!
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Use of tags to identify threads
I notice that threads on this board are being tagged with the name of the bank they relate to, which is presumably intended to aid searching - anyone know if these are being added manually or if there's any automated textual analysis involved? I suppose it would be viable to create some experimental threads to find out but…
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The option to sort by Closing Date has gone - can it be reinstated please?
Please see this post here: https://forums.moneysavingexpert.com/discussion/6594122 Thanks
