Help updating email address for all things MSE

David_Watts2

I've managed to update my email address in respect of the forum but I can't find any way to update the email on my main MSE account (used on the app) or Credit/Energy clubs.

That email address will shortly cease to be so I wanted to update it. Is there any way to do that or will I have to effectively de-register and start all over again with the required new email address?

moneysavepound12

I had a look and found this

• Log in to the MSE Forum.
• Send an email to the support staff at forumteam@moneysavingexpert.com.
• Send the request from your current registered email address for verification.
• State your current username and request your new email address to be updated

MSE_Stephen

Hi,

For non-forum accounts, there are some contact details here:

https://www.moneysavingexpert.com/site/site-contacts/

furtherhelp@moneysavingexpert.com is a good general email address for all things outside the forum.

Please don't email forumteam@moneysavingexpert.com for this kind of thing - our Forum Team email address seems to rank highly in searches so we get hundreds of emails every week not related to the forum!

David_Watts2

https://forums.moneysavingexpert.com/discussion/comment/82131320#Comment_82131320

Thanks. The auto reply I got from that email address suggests I won't get any response as all the information is available on site. I've tried this:

What can I do if I'm having trouble logging in or registering for Cheap Energy Club, Credit Club or the app?

Contact us at appsupport@moneysavingexpert.com. We can give you a hand getting things sorted.

The FAQs on this subject could be better, to say the least.