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Financial Ombudsman - how can I appeal decision / elevate the complaint?
Dear Forum I am not satisfied that FO have adequately reviewed my complaint What is FO email address for elevating the complaint & insisting on a new reviewer? My network agree that my position is strong - and warrants an appeal. Surely an independent reviewer within FO can be requested? SSD
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Santander will not refund fraudulent transactions.
Any advice would be greatly appreciated. On Friday 16th December 2022 I received a text
from Santander saying that I had gone into an Unarranged Overdraft, I immediately
logged on to my App as I knew there would of needed to be some significant and
unknown debit transactions for this to happen. On inspection there were…
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Tax Reclaim On PPI
Hi Martin I have seen the information on your sure about PPI tax reclaim, back in 2017/2018 tax year, we had approx £17K reclaim on PPI. I have written to the lenders to get a copy of the calculations for the reclaim, is this all I will need to complete the HRMC form? Roughly how much refund would we be due? We are both…
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SWIFTLY lost!
Can anyone explain who licks the icing off international SWIFT money transfers please; sterling to sterling, so no FOREX!? My wife sent £7,000 from her UK Nationwide account to her her Standard Charter sterling account in South Korea. I repeat that that was sterling to sterling with no currency exchange required. She paid…
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International Transfers
I recently made an international transfer from my Starling account to a credit union account in the Republic of Ireland. I used the low cost option offered by starling as I was aware that the credit union did not accept SWIFT payments. I transferred €5 as a test to ensure the payment system worked ahead of transferring the…
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Over 6 month time limit- mental health problems
I have sent my irresponsible lending complaint to the financial ombudsman. They have came back to say they wont look at it as barclaycard refused as i was over the time limit, they said they then looked at it to see if my circumstances were suffice to take me over the limit and they decided i would have had enough time 😞…
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Debit card duplicate/double transactions need help desperate
Hi new here on the 18th Jan 2023 I woke up to find 5 duplicate transactions on my debit card all different retailers these weren’t pending it was actual money taken from my account, 1 contactless, 2 online, 2 chip and pin. I phoned one of the retailers TESCO they went through their system and said they had not received 2…
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PPI Tax reclaim help!
Hi, I’m wanting to reclaim my PPI tax by completing an R40 form. Can anyone help as I’m not sure what amounts to put in the boxes! (3.1, 3.2, 3.3). This is my letter I received, which amounts go in which boxes?
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Your money claim taking to court because I changed my about them representing
Hi I just need some help and direction in this situation, as I received a email from “your money claim” stating that could get me some extra cash from my claim against Barclaycard. I am now living abroad and halfway through filling the form I realized I couldn’t go ahead with application. Just recently I received another…
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Charge back Issue with Newday Ltd
Hi All, i just need quick information. well i ordered TV from amazon and they delivered but i requested to return as it was faulty. as per their own instructions i have returned the tv and it got lost in their warehouse or transportation no idea. so i contacted amazon customer service confirmed that has been returned to…
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Should chargeback be against Amex or my bank
I cannot find any
existing topics / posts on this subject I ordered 4 ticket from Festicket - ticket
handling agent for the American Express BST Hyde Park 2023 Bruce Springsteen
Concert on the 6th July 2023 The transaction was processed on the 16/07/2022 Festicket went into administration on 12/09/2022 I made a Section 75…
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Reclaiming credit card and catalogue charge's
Hi iv been reading up about claiming back credit card charges and I'm a bit confused if if honest. If they only charge you £12 can u still claim? And is it easier than what it seems as it looks complicated. Also would this work for catalogue charge's? If so how would u do this? Thanks in advance
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Santander compensation help.
I am currently negotiating a compensation settlement from Santander, after refunding (£1700+) fraudulent transactions which they initially said that they wouldn't. Just before Christmas I was notified that I had gone over my arranged overdraft. On checking there was £1700.00 of fraudulent transactions. I immediately…
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Can the Small Claims court order a default to be removed?
I have just received back a final response from the FOS who have upheld my complaint. Barclay's increased my credit limit from £6000 to £9000 in or around 2017 which the FOS agreed this week Barclays should not have done so. Barclays did go on to reduce my credit limit back down from £9000 to £6000 about a year later but…
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Tracing receivable bank transfers
Hi, Looking for some direction in how to trace or follow up on a payment I'm expecting to receive but isn't credited on my bank statement (or at least what questions to ask). Background: I do ad hoc contract work for a company, and get paid expenses as separate payments per assignment, but everything done in a week is paid…
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Amazon Prime has charged me twice - sometimes three times
Hi all, Hope you all had a lovely Christmas/time off. I was scrolling through my online banking transactions and I noticed that were two payments of £8.99 taken every month. Usually one at the beginning and one at the end of the month. I found this rather odd and it was not until I was scrolling down further that I noticed…
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Reclaiming from SafetyNet Credit
Quick question: anyone successully reclaimed interest from SafetyNet Credit? And if so, what was your strategy? Thanks.
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PayPal credit fees
I received a payment credited to my PayPal credit account approx £1000 as they said I had been inappropriately charged fees and charges when they reviewed my account. I received this email in Dec 22. What they did was apply the £1000 credit to my PayPal credit account which I feel is unfair given they have left me short of…
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Hidden transaction charges not explained
My bank Nationwide has received a payment to my account from overseas through CHAPS and they have confirmed they have received the full amount. The amount they have entered into my account is £30 less. There is no explanation of any charges or anything appearing on my account to justify the missing £30. I have had other…
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Goods after chargeback
What happens to the goods after a chargeback is given ? How long must you legally keep them for ? Thx
