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SWIFTLY lost!

Can anyone explain who licks the icing off international SWIFT money transfers please; sterling to sterling, so no FOREX!?

My wife sent £7,000 from her UK Nationwide account to her her Standard Charter sterling account in South Korea. I repeat that that was sterling to sterling with no currency exchange required.

She paid an EXTRA £20 charge at source to NW so there was nothing to deduct from the £7,000. Her Korean bank only received £6,965. They made a separate receiving charge and thus the full £7,000 should have appeared on her statement has having been the incoming amount (before local charges). Both banks are adamant that they did not cream that missing £35 off the transaction; so what on earth might have happened to it please?

Is there a hidden middle-man that neither bank can account for?

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