Direct Debit mistake by Radio Times

william_robinson

My latest half yearly payment has been taken twice. I have spoken to Radio Times about it  on four occasions, each time they have acknowledged their mistake and promised a refund but it never comes. What can i do ?

Peter999_2

Speak to your bank and ask to be refunded under the Direct Debit Guarantee

km1500

this is exactly right - you don't have to go to the radio times simply call up your bank and tell them to refund the mistaken direct debit and they should do that within 24 hours