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Direct Debit mistake by Radio Times

william_robinson
Posts: 1 Newbie

My latest half yearly payment has been taken twice. I have spoken to Radio Times about it on four occasions, each time they have acknowledged their mistake and promised a refund but it never comes. What can i do ?
0
Comments
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Speak to your bank and ask to be refunded under the Direct Debit Guarantee
2 -
this is exactly right - you don't have to go to the radio times simply call up your bank and tell them to refund the mistaken direct debit and they should do that within 24 hours0
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