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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Toilet roll - Amazon
Amazon have hiked the cost of Toilet Roll to silly levelsie a 9 pack of Andrex - previously around £10 to almost £30 in one case There must be a law to stop this profiteering ?
Tesco Clubcard
Does anyone have the 'new' Tesco clubcard account up & running yet? Joint with both parties points showing? Old one was joint with husband, now Tesco have changed it to just his with a zero points balance, though according to his receipts he is earning points (though pretty meagre, he's slow to get his wallet out). My…
Does the Corona Virus give you an upset stomach?
Does the Corona Virus give you an upset stomach? If not, why have all the loo rolls been bought?
Uber Eats Promotion
A bit late now for this particular example, but be warned for future ones. Uber Eats emailed me a promotion offering Free Unlimited Delivery until March 1st. On two separate occasions I have tried and failed to use this offer. Each time, the app told me the offer was not available. Taking it up with Uber Eats, I was first…
posted on wrong board
as above.....
No seat booking facility on Trans Pennine Express
I recently booked a First Class Airport Advance Single from Manchester Airport to Edinburgh. I couldn’t book a seat at the time I booked the train and assumed this was a glitch on the website and contacted TPE about this. I received this reply: Thank you for contacting TransPennine Express regarding your seat reservation,…
MOBILE HOME FRAUD - BUYER BEWARE
Don’t get caught out like me. If this stops one person getting caught out or gives you food for thought before handing over a deposit. All I have been through wouldn't of been for nothing. Buying a park/lodge home? Please beware of unscrupulous companies. Once you have paid your deposit and their phones have ceased it’s an…
British Airways mess, where do I comply???
On January I booked two flights with BA, paying with cash and 45600 avios. I had to cancel one of the flights, but the site only allowed me to cancel BOTH (or none). So I had to do it on the phone. I cancelled my flight and tried to change my husband's return, but the few options at a reasonable price were extremely…
B and Q
We went to B and Q yesterday and noticed they had a special offer of 10% off their products on production of their B and Q card. We went to pay for the item and mentioned to the cashier we did not have our card on us. The advisor said nothing could be done as the card needed to be scanned. I then said what about if I go to…
Prestige Flowers - Anything but Prestige
Look at their website. Looks good. Implies you're going to get Prestige flowers delivered with care from a local florist. Prices are definitely Prestige. What you actually get are flowers in a box in the post. Yes, really. They rely on the postman to deliver these. So much for paying a premium for hand-delivered…
Specky Four Eyes
Ordered 4 pairs of glasses on the 12th July... As of today 2 pairs are 'in the post' and the other 2 haven't even shipped yet. Dreadful customer service - rang them several times and they just promise to call back and never do! Avoid!
Advice on complaining to RAC
Hi, I'm looking for some advice. Last week myself my OH and two children aged 6 and 8 were travelling home when I broke down on the motorway. I managed to pull into the SOS layby called RAC at 6.15pm and was told to wait outside the car and we were priority so someone would be out within 45 minutes. It was cold raining and…
School admission rant
We live opposite a secondary school, literally opposite - I can see the school gates from my kitchen window. My son hasn't been offered a place there, so unless we successfully appeal, he will have to walk 40 minutes to school. Stupid system.
Breville Halo+ Air Fryer
I was given a Breville air fryer over a year ago by a family member who has now passed away. The air fryer has now become faulty - the timer no longer works so you need to keep a sharp eye on it - for example, I could set the cooking time as 20 minutes, and it will go on cooking indefinitely till I unplug it. Also the…
TalkTalk charging for emails!
Many years ago when I first went on the internet so probably in the early 90’s maybe 80’s (I’m old now and forget!) I signed up to free email initially with Lineone and a second email address with Tiscali. Both these ISPs were subsequently taken over by TalkTalk. In the last week I’ve had an email from TalkTalk stating…
Prestige Flowers
Please do not use this on-line company Prestige Flowers. Really poor flowers - do not specify how many flowers in 'small, medium or large' bouqet and only lasted a few days. Really bad customer service. It's like they are waiting for you to complain as they have a standard patterns of replys to complains. If you need any…
Yorkshire Tea teabags - less tea in them?
It now takes three or four Yorkshire Tea teabags to produce the same strength of tea that the last box produced - just a box of poorly filled teabags, or has anyone else noticed this apparent change?
Who do you phone if a 92 year old falls over in their own home
My aunty phoned me today to say she cannot get in my grandads house so could I go and open the door as she thinks he's fallen over. When I got in I found him on the floor so I helped him up and my aunty phoned someone and they sent an ambulance but when they arrived one of them wasn't happy that they was called out so who…
Stonebridge College...BEWARE
I enrolled on level 3 teaching assistant course a few years ago, which I completed and had all 11 units marked by an assessor (definitely copy and paste marked as they put the wrong name on one of my feedback sheets.) I completed the course and sent in my final mentor statement. After waiting for my certificate to arrive…
FirstPort/Peverel may be VERY seriously harmful to our elderly people.
I am trying to find any MSE members who know anything about what most TrustPilot reviews call the worst company they have ever come across. An elderly (in her eighties ) relative of mine bought a McCarthy and Stone-built flat in a complex of such flats years ago( for McCarthy & Stone , see…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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