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Top Cashback fails to track Hermes

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Well since the 10th August, using the exact same desktop,browser etc, Hermes has stopped tracking on Top Cashback. Contacted them over it but keep telling me to try everything I have already tried. I know this is an issue their end (Hermes or TCB) but they see no problem. I have proven that it is nothing to do with my choice of browser (Chrome) as its the one I have used for years AND other retailer purchases around the Hermes purchases have all tracked as normal.

Does anyone else have this issue with Hermes ?

Comments

  • hubb
    hubb Posts: 2,501 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Just me then
  • Yes exactly the same thing has happened to me, I did nothing new and tracking stopped dead for me too. It was the start of July however, I mainly use Hermes but a couiple of other vendors didn't track either at the time. Then it seemed to track ok a couple of times but I notice since 10th August nothing has gone through again! A right pain

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