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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Paypal scam
I believe I have been the victim of a scam. I responded to an ad on facebook for 'the worlds smallest printer'...being slightly concerned as it was a chinese company i chose to pay via paypal as this afforded 'paypal protection'. The item cost $36.98. I received a small cheap plastic camera instead from the company. I…
I was stupid and got ripped off on Gumtree - options?
Posting here as I have been able to get good advice in the past... So I just got done for 6 Nation rugby tickets on Gumtree. On the positive side, I did figure out how he scammed me. My buddy is coming over from the USA and wanted to see England v Ireland at the 6 Nations.I paid for four tickets on Gumtree. Transferred the…
PC World Selling used item
HI, just after some advice. Earlier today I bought a Logitech G29 steering wheel for my son's PS4. When we opened the box I noticed there were no cable ties on the leads, the bags containing the items were open and the box was a bit tardy. When we took the pedal set out of the box there was a load of dust and what looked…
Praise - Richer Sounds
I bought a TV from Richer Sounds and the next day the price dropped £50 for them and all competitors (Curry's, AO). I rang up to enquire about their price promise. The staff were fully aware that within 7 days they will refund the difference, whereas I was expecting a discussion about the terms of price matching. Within…
Need advice
I've received email from yodel yesterday saying they got my talk talk order and it will be with me in the next few days. Then few hours later email came saying it was delivered at 1pm. I was out all day and no card was left. Contacted talk talk to check if it was a new router as I recently moved to fast fibre but they said…
Tesco Pay app
Please be wary when using the Tesco pay app. When I tried to pay for my shopping the assistant said the payment failed. She tried 3 times and eventually I paid by card. I then checked my banking app and discovered it had taken the payment 4 times. After a very stressful time the manager managed to reverse one of the…
HSBC Telephone banking
It seems that a 3rd party has managed to use the HSBC telephone banking facility to get access to customer personal data, then change the contact phone number, note the address and get debit card details including the code. Then go on an online spending spree, making the account overdrawn (warning texts from HSBC went to…
Europcar be careful
Hi all, 2weeks ago I enquired about renting a car everything seemed ok , as I was on my way to collect I had a phone call apologising stating i could not take the car as I did not hold correct documentation. I was gutted but thought no more about it. On the Monday I went to do my shopping and to my horror my card declined.…
So much for buying from a local florist!
Decided to have some flowers delivered for a relatives birthday. Rather than use some random Interflora florist I decided to use a florist local to the lady they were being delivered to. Found a website for a shop in the same village less than a quarter of a mile from her address and ordered from them for delivery today.…
Amazon - is it a screw up, or is it deliberate?
Credit to Amazon, they've fixed the system so the customer feels the full inconvenience of their screw-ups. I ordered some items from them. (2 replacement shaver heads). The parcel arrived today, but instead of the correct item, they'd sent 2 completely different models. No chance of sending out the correct items though. I…
Anyone used www.oakfurnitureland.co.uk?
We are wanting to buy this item: http://www.oakfurnitureland.co.uk/gbu0-prodshow/398.html However I am a little nervous using the site as i haven't heard of it before and the money involved quite large - and wait times quite large too!:eek: Alternatively has anyone seen this particular unit being sold elsewhere? I have…
Beware "inclacs" website - very possibly FAKE
Inclacs - A seemingly legitimate website - which had a large (but reasonable) discount on an item I wanted. However having later googled to find it, I read some alarming things - such as the Postcode it was addressed to not existing...which turned out to be true. I contacted my bank...and FORTUNATELY they haven't taken the…
All Boxed Up
I ordered a box from this company in October 2018 which didn't arrive. After much chasing, I finally received a response from them, promising that the box would be delivered in the second week of January 2019. It has still not arrived & I am once again failing to receive replies to emails or messages sent through…
EE Scam
Hi All, Just had a text supposedly from EE asking me to log into my account due to EE being unable to procees latest bill. Rang EE and they confirmed it was a scam. Take care do not open any links.
Gumtree buyers - did not want to leave?
Hi I been selling my stuff on gumtree. I had a few offers for items such as dvd player for £5. I been ask by the buyer if he could test I said ok. I normally don't let them come to my house but to back where my granny anxxue is. So the guy came knocked on my door and I said let go to my anxxue at back to test. We had side…
You should be automatically offered a receipt.
It is Wilkinson’s policy to ask if you want a receipt. I rang their Customer Service to ask if Wilko would issue a refund without a receipt and I was told no they would not. Sainsburys are also briefly offer customers a choice of whether they want a receipt or not on their self-scan tills. If you do not notice the message…
The Range - Internet Purchase. Vent and Warning
Ordered x6 Brown coffee mugs. Received x 3 Brown and x3 Green. Phoned The Range Customer Service. They said that it was a warehouse pick error and that whilst I was at liberty to do what I wanted with the x3 Green, they would not refund me in full because they considered to do this was a "change of mind" and therefore not…
Amazon and white clilffs of Dover. Grrrr.
An earlier thread on here back in December almost covered this grumble of mine, but was notable for so many downright misleading replies as to be hardly worth the bother of reading. My situation is that an order I placed on Wednesday this week hasn't been delivered today (I'm an Amazon Prime customer). I have, instead,…
Difference between a discount code and a voucher? Annoyed with Look Fantastic
Hi! For my birthday, I asked for Look Fantastic gift vouchers (which can be seen here) off people as I wanted to put them all together and buy a larger item. Even better, there’s a 20% off code on the site. So I’ve sat today and tried to make my order and discovered that the “gift vouchers” aren’t really vouchers but more…
Sharp Practices at Music Magpie Warning.
Living proof of the sharp practice at Music Magpie when selling your phone. Reduced offer from £75 to £7 due to the phone being ‘severely damaged via dropping or stood on’. Declined the offer. Received phone back today after kicking off. Arrived back as pristine as when I sent it, box intact etc. Nice try! YOU’VE BEEN…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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