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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

B&M selling out of date stock
I bought some curry powder from B&M and noticed when I got home that it was out of date in August last year. So this led to me checking the dates of other stuff I’d bought across two of their stores recently. 3 cans of Rubicon drink were out of date last September plus 4 bottles of beer were best before December last year.…
Ukgc is useless
United Kingdom Gambling commission is useless. They take gambling companies money for a license but never help the customer. They let gambling companies advertise on TV,internet pop-ups and even near bus stops. They even let scamming gambling operator take UK peoples money and do nothing they are useless. They are useless…
First Purchase from ao.com
Not sure if I have a right to be as wound up about this I am... Here goes... I'd ordered some products amounting to just over £350 from AO that included next day delivery via DPD as part of the order. I created a new account and paid the full amount through PayPal. I was told that I would receive a text and an email noting…
PayPal Disputes & Complaints - ACLS Retail - Total Joke
Hi Folks, its true what they say that you don't actually find out the true mark of a companies integrity until you scratch the surface. Long story short, I purchased a heater from ACLS Retail (https://aclsretail.com) to allow the use of our van for my disabled son over winter. I must admit that I was cautious about them…
VictoriaPlum
Ordered on the 19th and received e mail confirmation They have an online tracking system. I entered the number from their e mail. Phoned on 24th and was promised an update, but still waiting for estimated delivery date :mad:
Savvy Benefits Card scam
This company is a scam!!! Feel like I got duped as well into getting this card when I applied for a loan. I entered my bank details for a loan application but it went to this website. Trying to get back the £29.99 membership fee from them is impossible. I was promised it would be returned within 3-5 working days but it’s…
I think I have been scammed on depop and paid by bank transfer.
Hi Guys, I bought a pair of trainers on depop for a Christmas present. I paid £120.00 for the trainers to someone called Sarah . I'm not sure if I can give the second name here. She told me to pay into bank account and gave me the reference as sl. S for Sarah and l for the last name. Her sort code is 20-33-51. I'm not sure…
Direct line pet insurance
Had this pet insurance for 3 years, paying about £400 year with increases every year due to my cats ages. First time I had to claim was last summer, fairly straightforward process, you fill in an online form and they contact your vet and then pay money into your bank. Claim took about 4 weeks and they paid it back minus…
Is this acceptable? Thrown out of shop early, not allowed to purchase items?
Hello, This evening I travelled quite some way to buy items needed at short notice for work tomorrow morning from a store. This is a big international company, well known high street name. I checked the opening times before making the journey, entering the store half an hour prior to closing time. There were around 10…
Corgi homeplan cover - avoid at all costs
I have, for only the second time, had to call Corgi with regards to a defect on my system. They have again found every reason why they should not repair the defect. They were supposed to conduct a service last month but as with previous years I have had to chase them up. Now the system has a defect they are refusing to…
Lying Argos delivery driver
Hello, This is my first time using this site so I hope I’m creating this post in the right thread. This is a warning to anyone who wishes to shop with, Argos. They do not care about their loyal customers. My Story In June 2019 I ordered a footstool from, Argos, online. During the months after I enjoyed my footstool until I…
Parking spaces at home vent.
So we have always had problems parking at home. Built 2006-7, mix of 3 and 4 bed houses plus a block of flats. Only 1 parking place per dwelling and no visitors parking. As can be imagined this leads to parking on pavements, roads too narrow otherwise and pushchairs have to be used in the middle of the road! Not very safe.…
Phone scams
I'm quite a suspicious person so don't tend to fall for scams as a rule and am always fact checking on Snopes or looking at forums to investigate so I can advise my friends and family not to fall for things. Coincidentally to what my feedback is actually about today, I received a phone call on my house phone in the last…
Nectar account hacked
A quick warning for people to check the Nectar card accounts if they have one. I received a new card yesterday which I wasn't expecting ending in a new account number, when I tried to log into my account last night with my original card number it wouldn't let me so I tried to use the new number and on going through the…
Postman signing for my signed for parcel
Apologies if this has been discussed before, but I can't seem to find anything online relating to my specific incident. I ordered a camera lens on ebay and paid for royal mail 1st class signed for delivery. At no time during the order did I say it could be left in a safe place and at no time was that option available. I…
Amazon.co.uk
I have been told I have to contact Amazon.co.uk can anyone please tell me some phone numbers preferably 0800?
Dyson v11 absolute amazing product
Dyson v11 absolute is an amazing product. Yes it costs a lot of money. I paid £499.00 (discounted black Friday) just before Christmas so we could give whole house a good clean. We usually wash what carpets we have with vax washer. I cant believe how much dirt this picks up even when we have had two Dysons in house one of…
Praise for Mint Velvet
My husband bought me a lovely coat for Christmas - wrong size though and couldn't find a replacement as they had sold out. :( Sent a begging email to Mint Velvet and their customer services found me one! :T So big thank you to them. Will update once I have it in my grasp!
Warning promotion of insurance from Homeserve by your local water company
Apologies if this has already been posted before: My local water company are promoting Homeserve Plumbing and Drainage Insurance. Homeserve have reportedly been find over £30.6m for mis-selling and complaints handling. Many of your local water companies have hooked up with Homeserve targeting their customers to take out…
British Gas Smart Meter Campaign
Just received a text on my phone thanking me for booking a smart meter installation... It was news to me so got onto British Gas Online Chat and they confirmed they had "booked me in" for a smart meter installation as part of their Smart Meter campaign. Have never spoken to anyone about this so I think its totally out of…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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