Royal Mail Recorded delivery

CRISPIANNE3

I sent an item by Recorded delivery and unfortunately it never arrived.  However I put in a claim to RM online and just uploaded the receipt and evidence of value and within two days I received a cheque for the lost item. Ok very disappointed the item was never delivered but RM were very efficient dealing with my claim. So my thanks go to their Customer service office in Plymouth for being so efficient. Very much appreciated. 

CRISPIANNE3

CRISPIANNE3 said:

I sent an item by Recorded delivery and unfortunately it never arrived.  However I put in a claim to RM online and just uploaded the receipt and evidence of value and within two days I received a cheque for the lost item. Ok very disappointed the item was never delivered but RM were very efficient dealing with my claim. So my thanks go to their Customer service office in Plymouth for being so efficient. Very much appreciated. 

I sent the documents again by Recorded delivery and that has also failed to be delivered. Royal Mail say that is deemed as lost. I find it hard to believe both items sent from two different post offices have been lost.  I complained to DVLA and they were very helpful and decided they could issue a new license without sending out another form to be signed. So many thanks to Catherine in the complaints dept for her help in resolving my issues.  I'm now just waiting for my book of stamps from RM for the second loss. 

swingaloo

I would put money on them not being lost but being in the system at DVLA. There was an article on tv last night about how behind DVLA were in dealing with things. Loads of people who have sent passports etc and not had them back. Hundreds of complaints from people waiting for driving licenses etc. Cant get through on the phones and when they do get through DVLA cannot track their items. Apparently there is a huge backlog of mail waiting to be dealt with at the DVLA and as each item will not be signed for individually there is no way of knowing if your item has arrived there.

CRISPIANNE3

swingaloo said:

I would put money on them not being lost but being in the system at DVLA. There was an article on tv last night about how behind DVLA were in dealing with things. Loads of people who have sent passports etc and not had them back. Hundreds of complaints from people waiting for driving licenses etc. Cant get through on the phones and when they do get through DVLA cannot track their items. Apparently there is a huge backlog of mail waiting to be dealt with at the DVLA and as each item will not be signed for individually there is no way of knowing if your item has arrived there.

I agree that they were probably delivered but somewhere in their mountain of unopened mail.  However DVLA did say they were definitely not delivered.  Not sure how they can say that with mail still waiting attention. RM paid out £22.06 for the first loss because I needed to apply for another license and a book of stamps for the second loss were received this pm. However DVLA said they would not charge me for the replacement license.