Holland and Barrett. AVOID!!!

Magenta

To make it brief, I placed an order with Holland and Barrett almost EIGHT WEEKS ago and I am still waiting for them to deliver it. I have emailed their customer services 3 times and have received a standard reply "we are dealing with  your email....", I have also contacted the complaints department,  no reply from them. I have tried phoning them on three occasions,  each time spending over an hour on hold before getting to speak to someone. The person then told me each time that all the problems were due to the Pandemic.This person said each time " I will put you through to head office ". Each time I have then listened to the head office phone ringing and ringing and ringing, until it cut off.
Whilst I have been waiting for my order to be delivered I have placed orders with 6 other retailers, including one in France  and two in the Netherlands.  My orders have all arrived with no problems and no delays.
Obviously Holland and Barrett are never going to deliver my order nor refund me. I am shocked by their customer service and disgusted by them using the Pandemic as an excuse for all their failings. I will never shop with Holland and Barrett again!!!!!

JJ_Egan

Leicester lockdown ??

jjames1985

JJ_Egan said:

Leicester lockdown ??

What does that have to do with it?

neilmcl

jjames1985 said:

JJ_Egan said:

Leicester lockdown ??

What does that have to do with it?

Nothing. Their head office is in Nuneaton and distribution centre in Burton-upon-Trent.

newlywed

I have placed several orders with them during lockdown and received them all. In April and May deliveries were taking many weeks to arrive but they seem to have sorted things out and sent me a sorry voucher even though I didn’t complain! 

Maybe they have a supply issue wi th the product you ordered?

JJ_Egan

My mistake always thought that they where a Leicester based company .

Even before they sponsored Tigers .

Magenta

No 'newly wed'.   everything I bought was in stock and ready to be delivered.....They don't usually send "your order is ready to be delivered and will arrive in 7days" emails for things they don't have! 
I think that you have to agree the 8 weeks for delivery is not really acceptable.  Luckily you have received your orders.

Robisere

neilmcl said:

jjames1985 said:

JJ_Egan said:

Leicester lockdown ??

What does that have to do with it?

Nothing. Their head office is in Nuneaton and distribution centre in Burton-upon-Trent.

And Nuneaton is not far from Leicester, probably a commuter town, possibly some staff furloughed.

Just throwing that out...

SnowTiger

Magenta said:

To make it brief, I placed an order with Holland and Barrett almost EIGHT WEEKS ago and I am still waiting for them to deliver it. I have emailed their customer services 3 times and have received a standard reply "we are dealing with  your email....", I have also contacted the complaints department,  no reply from them. I have tried phoning them on three occasions,  each time spending over an hour on hold before getting to speak to someone. The person then told me each time that all the problems were due to the Pandemic.This person said each time " I will put you through to head office ". Each time I have then listened to the head office phone ringing and ringing and ringing, until it cut off.
Whilst I have been waiting for my order to be delivered I have placed orders with 6 other retailers, including one in France  and two in the Netherlands.  My orders have all arrived with no problems and no delays.
Obviously Holland and Barrett are never going to deliver my order nor refund me. I am shocked by their customer service and disgusted by them using the Pandemic as an excuse for all their failings. I will never shop with Holland and Barrett again!!!!!

I'd guess they use 'drop shipping' and don't, in reality, have much control over the delivery timetable: 

Drop shipping is a supply chain management method in which the retailer does not keep goods in stock but instead transfers its customer's orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer.

Or a delivery is late to them from their supplier or manufacturer.

Sandtree

I can send you some snake oil if you want, cures all that ails you 

Elmer_BeFuddled

Did somebody mention ale???

(sorry)